Virtual Customer Service Professional( work frrom home)

Re-krut Services; Topeka (KS); Remote; USD 12,398 - 19,286; Part time

Job summary

A customer service staffing agency is seeking a Virtual Customer Service Professional to work from home. This part-time role offers hourly pay between $9.00 and $14.00, based on experience. The candidate must have strong communication skills and at least 3 months of customer service experience. Those applying should have a quiet workspace and meet technical requirements. The flexibility to set one's own schedule is an added benefit.

Responsibilities

• Resolve concerns or complaints related to clients.
• Manage inbound calls only, no cold calling.
• Create personal work schedules.
• Complete required training consecutively for up to 10 weeks.

Skills

Excellent listening skills

Strong English communication skills (verbal and written)

Ability to multitask and prioritize

Basic computer skills including email and documents

Customer service experience

Education

High school diploma or equivalency

Secondary education and/or some college

Job description

Virtual Customer Service Professional (work from home)

Part-time

Please send resume

Virtual Customer Service Professional (virtual) – The hourly pay rate is $9.00 – $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.

Skill Set Overview

• Excellent listening skills, strong English communication skills (verbal and written)
• Resolve concerns or complaints related to your client
• No Cold Calling, No Telemarketing, inbound calls only
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You’ll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service, retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment
• A background check is required (client may ask for drug test)
• Comfortable with basic computer skills including email and documents
• Would like to work PT or FT as a 1099 contractor from home
• A quiet home office place to work; no ambient sounds such as pets or children while working
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks

Technical Requirements

• Windows Vista is not accepted at this time
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard‑wired phone with no features
• A computer with the following specs:
• Minimum hardware: 2 GB RAM, 80 GB HDD, single core 1.4 GHz processor, 48 GB CD storage
• Minimum OS: Windows XP Service Pack 3, Windows 7 32-bit and 64-bit, macOS 10