Virtual Customer Service Professional( work from home)

Re-krut Services; Wabasso (FL); Remote; USD 12,398 - 19,286; Full time

Job summary

A customer service firm is seeking a Virtual Customer Service Professional for a remote position. The role requires handling inbound calls and resolving client concerns. Candidates should have at least 3 months of customer service experience and a high school diploma. This full-time role offers flexible schedules and competitive hourly pay, with responsibilities that include multitasking in a fast-paced environment. Training is provided, and candidates must have suitable home office conditions.

Qualifications

• Must be 18+ to apply.
• Able to pass a background check.
• Comfortable with basic computer skills including email and documents.

Responsibilities

• Resolve concerns or complaints related to your client.
• Make your own schedules.
• Handle inbound calls only, no cold calling or telemarketing.

Skills

Customer service experience

Multitasking ability

Basic computer skills

Education

High school diploma or equivalency

Some college education

Job description

Overview

Virtual Customer Service Professional (work from home) - Full-time

Please send resume.

The hourly pay rate is $9.00 – $14.00 per hour, depending on experience and the company that you are assigned to. Must work minimum 25 hours per week; full-time hours available.

Responsibilities

• Resolve concerns or complaints related to your client.
• No Cold Calling, No Telemarketing, inbound calls only.
• You’ll make your own schedules
• Minimum 3+ months of customer service, retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.

Qualifications

• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• Must be able to pass a background check
• A background check is required. (client may ask for drug test)
• Comfortable with basic computer skills including email and documents
• Would like to work PT or FT as a 1099 contractor from home
• A quiet home office place to work. No ambient sounds such as pets or children while working
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks

Technical Requirements

• Windows Vista is not accepted at this time
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi air cards is prohibited
• A dedicated, hard wired phone with no features
• A computer with the following specs:
  • Minimum Hardware: 2 GB RAM – 80 GB HDD – Single Core 1.4 GHz
  • Minimum OS: Windows XP SP3, Windows 7 32/64-bit, and Mac OS 10