Virtual Customer Service Professional( work frrom home)

Re-krut Services; Manchester (NH); Remote; USD 12,398 - 19,286; Part time

Job summary

A customer service outsourcing firm is looking for a Virtual Customer Service Professional to work from home. This part-time role offers hourly pay ranging from $9.00 to $14.00 depending on experience. Applicants must possess excellent listening and communication skills, a high school diploma, and at least 3 months of customer service experience. The position demands a quiet work environment and reliable internet access. Candidates should be able to pass a background check and be available for training up to 10 weeks.

Qualifications

• Must be 18+ to apply.
• Minimum 3+ months of customer service experience preferred.
• Able to pass a background check.

Responsibilities

• Resolve concerns or complaints related to your client.
• Handle inbound calls only without cold calling or telemarketing.
• Work a minimum of 25 hours per week as a contractor.

Skills

Excellent listening skills

Strong English communication skills

Ability to multitask

Basic math skills

Basic Computer skills

Education

High school diploma or equivalency

Some college preferred

Job description

Virtual Customer Service Professional (work from home)

Part-time

Please send resume. Virtual Customer Service Professional (virtual) – Hourly pay rate is $9.00 – $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full-time hours available.

Skill Set Overview

• Excellent listening skills, strong English communication skills (verbal and written)
• Resolve concerns or complaints related to your client.
• No Cold Calling, No Telemarketing, inbound calls only.
• Must be 18+ to apply.
• High school diploma or equivalency.
• Secondary education and/or some college is preferred.
• Able to perform basic math skills.
• You’ll make your own schedules.
• Must be able to pass a background check.
• Minimum 3+ months of customer service, retail, or sales experience preferred.
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.

Technical Requirements

• Windows Vista is not accepted at this time.
• High-speed Internet access provided by a cable or DSL provider.
• Satellite broadband does not meet our requirements.
• Use of wireless and Wi-Fi "air cards" is prohibited.
• A dedicated, hard-wired phone with no features.
• A computer with the basic following specs: Minimum Hardware: 2 Gigabytes (GB) – 80 GB IDE – Single Core 1.4 GHz – 48 x CD.
• Minimum OS: Windows XP Service Pack 3, Windows 7 32-bit and 64-bit, and MAC OS 10.