Virtual Customer Service Professional( work from home)

Re-krut Services; Hensley (WV); Remote; USD 12,398 - 19,286; Full time

Job summary

A virtual customer service provider is seeking a Virtual Customer Service Professional to work from home full-time. Responsibilities include resolving client concerns and managing inbound calls. Candidates must have customer service experience, be able to multitask, and possess basic computer skills. Training requires a quiet home office, and candidates must be able to pass a background check. The hourly pay rate ranges from $9.00 to $14.00, depending on experience.

Qualifications

• Must be 18+ to apply.
• Comfortable with basic computer skills including email and documents.
• A quiet home office place to work.
• Able to pass a background check.

Responsibilities

• Resolve concerns or complaints related to your client.
• Make your own schedules.
• Handle inbound calls only.

Skills

Customer service experience

Basic computer skills

Ability to multitask

Basic math skills

Education

High school diploma or equivalency

Some college education

Tools

Windows 7

Mac OS 10

Job description

Overview

Virtual Customer Service Professional (work from home) - Full-time

Please send resume.

The hourly pay rate is $9.00 – $14.00 per hour, depending on experience and the company that you are assigned to. Must work minimum 25 hours per week; full-time hours available.

Responsibilities

• Resolve concerns or complaints related to your client.
• No Cold Calling, No Telemarketing, inbound calls only.
• You’ll make your own schedules
• Minimum 3+ months of customer service, retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.

Qualifications

• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• Must be able to pass a background check
• A background check is required. (client may ask for drug test)
• Comfortable with basic computer skills including email and documents
• Would like to work PT or FT as a 1099 contractor from home
• A quiet home office place to work. No ambient sounds such as pets or children while working
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks

Technical Requirements

• Windows Vista is not accepted at this time
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi air cards is prohibited
• A dedicated, hard wired phone with no features
• A computer with the following specs:
  • Minimum Hardware: 2 GB RAM – 80 GB HDD – Single Core 1.4 GHz
  • Minimum OS: Windows XP SP3, Windows 7 32/64-bit, and Mac OS 10