Virtual Customer Service Professional( work frrom home)

Re-krut Services; San Francisco (CA); Remote; USD 12,398 - 19,286; Part time

Job summary

A customer service firm is seeking a Virtual Customer Service Professional to provide inbound support and complaint resolution for clients. This position allows for flexible scheduling and can be done either full-time or part-time as a 1099 contractor. Ideal candidates should have prior customer service experience, basic computer skills, and the ability to maintain a professional home office environment. The hourly pay rate ranges from $9.00 to $14.00 depending on experience.

Qualifications

• Must be 18+ to apply.
• Min 3+ months of customer service, retail, or sales experience preferred.
• Comfortable with email and documents.

Responsibilities

• Provide inbound customer service for clients.
• Resolve concerns or complaints related to your client.
• Maintain a quiet home office environment.

Skills

Customer service experience

Basic computer skills

Multitasking ability

Education

High school diploma or equivalency

Some college preferred

Job description

Overview

Virtual Customer Service Professional (work from home) - Full-time or part-time as a 1099 contractor. The hourly pay rate is $9.00 – $14.00 per hour, depending on experience and the company you are assigned to. Must work a minimum of 25 hours per week; full-time hours are available. Please send resume.

Responsibilities

• Provide inbound customer service for clients; no cold calling or telemarketing.
• Resolve concerns or complaints related to your client.
• Ability to multitask and prioritize in a fast-paced environment.
• Maintain a quiet home office environment free from ambient noises (pets, children).

Qualifications

• Must be 18+ to apply.
• High school diploma or equivalency; secondary education and/or some college is preferred.
• Minimum 3+ months of customer service, retail, or sales experience preferred.
• Ability to pass a background check (drug test may be requested by client).
• Comfortable with basic computer skills including email and documents.
• You can work PT or FT as a 1099 contractor from home.
• You’ll be able to create and manage your own schedule.

Training & Requirements

• Capable of training consecutively for up to 4 hours in the evening or morning, for up to a total of 10 weeks.

Technical Requirements

• Windows Vista is not accepted at this time.
• High-speed internet access provided by cable or DSL provider.
• Satellite broadband does not meet requirements.
• Use of wireless and Wi-Fi air cards is prohibited.
• A dedicated, hard-wired phone with no features.
• Computer specs: Minimum hardware 2 GB RAM, 80 GB HDD, single-core 1.4 GHz; CD-ROM drive.
• Operating systems: Windows XP SP3, Windows 7 (32/64 bit), and macOS versions compatible with listed requirements.