Virtual Crisis Counselor — 988 Lifeline Support

Paycom; Everett (WA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Vacation and sick time

Holidays: 9 paid + 2 floating

Medical, Dental, and Vision

HSA & FSA medical & dependent care

403(b) Retirement Plan matching

Professional development opportunities

Job summary

Volunteers of America Western Washington is seeking an Online Crisis Counselor for a full-time, hourly role in Everett, WA. You will respond to online chats and texts, provide crisis intervention and brief counseling, and perform safety assessments per Lifeline Best Practices.

You will also welcome and coach new counselors, support colleagues, and handle mandated reporting as required by policy and law. A strong focus on integrity, respect, and accountability guides daily work.

Qualifications

• Bachelor’s degree in a social science/behavioral health field.
• Minimum 1 year experience in mental health or related role.
• Agency Affiliated Counselor Registration required within 30 days.

Responsibilities

• Respond to incoming chats and texts with crisis intervention and brief supportive counseling.
• Conduct safety assessments and determine appropriate level of care.
• Collaborate with crisis counselor team and supervisors on complex cases.
• Initiate police intervention if immediate risk is identified.
• Document interactions and maintain HIPAA confidentiality and mandated reporting.

Skills

Motivational Interviewing

Active listening

Communication skills

Multitasking

Typing

Problem solving

Documentation in EMR

Education

Bachelor’s Degree in social science/behavioral health or related field

1 year experience in a mental health or related position

Agency Affiliated Counselor Registration within 30 days

Tools

Microsoft Teams

Job description

Volunteers of America Western Washington is seeking an Online Crisis Counselor for a full-time, hourly role in Everett, WA. You will respond to online chats and texts, provide crisis intervention and brief counseling, and perform safety assessments per Lifeline Best Practices.

You will also welcome and coach new counselors, support colleagues, and handle mandated reporting as required by policy and law. A strong focus on integrity, respect, and accountability guides daily work.