Remote Crisis Counselor – 988 Online Support & Mentoring

Paycom - ATS; Everett (WA); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Vacation and sick time

9 paid holidays + 2 floating holidays

Medical/Dental/Vision insurance

HSA & FSA options

403(b) retirement plan matching

Professional development opportunities

Employee assistance program

Job summary

Volunteers of America is seeking an Online Crisis Counselor to respond to chats and texts from 988 callers, providing crisis intervention and supportive counseling. You will conduct safety assessments, coordinate with the crisis team, and initiate emergency procedures when needed.

You will ensure HIPAA compliance and mandated reporting and mentor new staff as part of a cohesive program. The role requires a Bachelor’s degree in a related field, one year of mental health experience, and

Qualifications

• Bachelor’s Degree in a social science/behavioral health or related field and one year experience in mental health or related field.
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Responsibilities

• Answer incoming chats and texts providing crisis intervention and supportive counseling.
• Conduct safety assessments per agency policies and Lifeline Best Practices.
• Manage client interactions to ensure efficient support and escalate as needed.
• Initiate police intervention if a Visitor is at immediate risk.
• Adhere to HIPAA and mandated reporting requirements.
• Collaborate with the online crisis counselor team and Shift Leads on complex cases.
• Mentor and coach new staff; attend staff meetings and trainings.

Skills

Motivational Interviewing

Active listening

Excellent communication

Multitasking

Typing speed 35 WPM

Education

Bachelor's Degree in social science/behavioral health or related field

Tools

Microsoft Teams

Electronic Medical Records

Job description

Volunteers of America is seeking an Online Crisis Counselor to respond to chats and texts from 988 callers, providing crisis intervention and supportive counseling. You will conduct safety assessments, coordinate with the crisis team, and initiate emergency procedures when needed.

You will ensure HIPAA compliance and mandated reporting and mentor new staff as part of a cohesive program. The role requires a Bachelor’s degree in a related field, one year of mental health experience, and