Systems Administrator

Charles IT; Chesapeake (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid holidays

Paid time off (PTO)

401(k) plan

Bonuses

Free dry cleaning

Fully stocked break room

Friday team lunches

Paid training

Team-building outings

Job summary

Charles IT is seeking a Systems Administrator to provide crucial client support and escalation services. You will work on Windows Server, Office 365/Exchange, SQL, SharePoint, and virtualization with VMware/Hyper-V, plus backup and DR solutions.

The role requires strong communication, independent work, and a proactive approach in a fast-paced, client-focused team while maintaining detailed documentation in ConnectWise.

Qualifications

• 5+ years of experience in systems administration or similar role.
• Certifications such as MCSA, VCP, CCNA are a plus.
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365.
• Strong communication skills and ability to multitask in a fast-paced environment.
• Self-driven and capable of working independently with minimal supervision.

Responsibilities

• Provide end-user support and issue troubleshooting.
• Support of Microsoft technologies: Windows Server, Office 365/Exchange, SQL, SharePoint.
• Manage virtual environments including VMware and Hyper-V.
• Handle backup and disaster recovery solutions.
• Configure and support WAN/LAN, routers, firewalls, and security.
• Communicate ticket progress and outages to customers.
• Document processes and maintain time/expenses in ConnectWise.
• Perform other duties as assigned.

Tools

ConnectWise

Cisco

Meraki

Datto

VMware

Office 365

Job description

Exceptional Service, Endless Improvement, PassionatePeople, andHonest and Forthright.Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

Due to continued growth, we are currently seeking to add a Systems Administrator to our team! In this role, you will provide crucial support to our clients, serving as both field and escalation support, while performing the following responsibilities:

Responsibilities

• Provide support and troubleshooting to resolve technical issues for end users
• Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
• Support of virtual environments including VMware, and Hyper-V
• Support backup and disaster recovery solutions
• Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
• Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.
• Document internal processes and procedures related to duties and responsibilities
• Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise
• Other duties as assigned

• 5 or more years of experience (preferred)
• Certifications such as MCSA, VCP, CCNA are a plus.
• Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus.
• Strong communication skills are essential for success in this role.
• Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
• Enthusiastic about taking on challenges in a growing company with a diverse client base.
• Self-driven and capable of working independently with minimal supervision.
• Excellent organizational skills and strong attention to detail.

• Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses.
• In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

Our Commitment to Inclusion

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.