Patient Care Technology Coordinator

5-50 GROUP LLC; Town of Florida (NY); On-site; USD 28,929 - 42,705; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Holidays

401(k)

Professional Development Opportunities

Career Growth Opportunities

Job summary

5-50 Group LLC seeks a Patient Care & Technology Coordinator in Florida to support high-risk patients through advanced care strategies. This full-time role involves patient outreach, monitoring vital signs, coordinating care, and ensuring effective communication across teams.

Ideal candidates are bilingual, have a nursing degree, and possess strong organizational and communication skills. Compensation ranges from $21.00–$31.00 per hour, based on experience. Join a rapidly expanding healthcare organization and enjoy benefits including paid time off and career growth opportunities.

Qualifications

• Minimum of three years of experience in healthcare settings.
• Strong understanding of medical terminology and chronic disease management.
• Experience with high-risk or complex patient populations.

Responsibilities

• Conduct patient outreach and routine check-ins.
• Monitor remote patient data and alert physicians.
• Coordinate care among providers and patients.

Skills

Bilingual English/Spanish or English/Haitian Creole

Strong organizational skills

Excellent communication skills

Problem-solving skills

Education

Associate or bachelor’s degree in nursing

Tools

EMRs

Telehealth platforms

Patient communication systems

Job description

Company: 5-50 Group LLC
Location: Sunrise, Florida (Onsite)
Employment Type: Full-Time

Compensation:

• Business Hours: $21.00–$31.00 per hour (based on experience, qualifications, clinical background, language skills, and healthcare coordination experience)
• Additional Compensation: Available for After-Hours, Weekend, and On-Call Coverage

Schedule: Business hours with required participation in evenings, weekends, after-hours, and on‑call coverage as needed.

5-50 Group is seeking an experienced Patient Care & Technology Coordinator to support high‑risk patients through AI‑powered predictive analytics, physician‑led clinical oversight, remote patient monitoring, virtual care, and proactive care coordination.

This role serves as a key liaison between patients, providers, caregivers, and operational teams, ensuring effective communication, care plan execution, timely intervention, and escalation of clinical concerns. The ideal candidate has a strong healthcare background, sound clinical judgment, excellent communication skills, and experience working with complex patient populations in a fast‑paced environment.

Key Responsibilities

Patient Care Coordination & Monitoring

• Conduct patient outreach and routine check‑ins to assess symptoms, treatment adherence, and care needs.
• Monitor remote patient monitoring (RPM) data, vital signs, alerts, laboratory results, and patient‑reported symptoms.
• Identify changes in patient condition and elevate concerns according to established clinical protocols.
• Support implementation and follow‑up of physician‑directed care plans.
• Coordinate care among providers, specialists, caregivers, and community resources.

Clinical Operations & Telehealth Support

• Review alerts, patient communications, laboratory results, referrals, and outstanding clinical tasks.
• Prepare patient summaries and clinical updates for provider review.
• Coordinate and participate in telemedicine visits with physicians and field staff.
• Document provider recommendations and ensure timely execution of care plan updates.
• Track physician‑authorized orders, referrals, diagnostics, and follow‑up activities.

Patient & Family Engagement

• Serve as a primary point of contact for patients and caregivers.
• Educate patients on remote monitoring devices, telehealth tools, and care programs.
• Troubleshoot basic technology issues and support patient engagement with digital health solutions.
• Maintain ongoing communication with family members and support systems.
• Advocate for patient needs and help address barriers to care.

Clinical Assessment & Escalation

• Review medical histories, medications, diagnostic reports, provider recommendations, and clinical documentation.
• Conduct structured patient assessments within scope of practice.
• Triage patient concerns and determine appropriate next steps.
• Escalate urgent clinical issues to physicians, nurse practitioners, specialists, or emergency services as appropriate.
• Support timely intervention for high‑risk patients.

Documentation & Compliance

• Maintain accurate, complete, and timely documentation of patient interactions, assessments, communications, and interventions.
• Process medical record requests and coordinate documentation exchange.
• Ensure compliance with organizational policies, regulatory requirements, and payer guidelines.
• Support continuity of care through detailed and professional record‑keeping.

Technology & Quality Improvement

• Utilize telehealth platforms, EMRs, CRM systems, and monitoring dashboards daily.
• Track unresolved alerts, missing patient data, and outstanding tasks.
• Follow established workflows and escalation pathways.
• Identify opportunities to improve patient outcomes, workflow efficiency, and operational performance.
• Participate in quality improvement initiatives and AI‑supported workflow validation.

After‑Hours & Weekend Coverage

• Monitor patient status during assigned evening, weekend, and after‑hours shifts.
• Respond to alerts, urgent patient concerns, and escalation events.
• Coordinate communication with patients, caregivers, and on‑call providers.
• Ensure timely resolution or escalation of urgent issues.

Required Qualifications

• Bilingual English/Spanish or English/Haitian Creole required.
• Associate or bachelor’s degree in nursing.
• International Medical Graduate (IMG), International Nurse Graduate, or clinically trained healthcare professional strongly preferred.
• Minimum of three (3) years of experience in healthcare, care coordination, case management, hospital, home health, emergency medicine, cardiology, pulmonology, chronic care, or related clinical settings.
• Strong understanding of medical terminology, chronic disease management, medications, vital signs, laboratory results, and provider documentation.
• Experience working with high‑risk, cardiovascular, pulmonary, post‑acute, chronic‑care, or medically complex patient populations.
• Proficiency with EMRs, telehealth platforms, patient communication systems, spreadsheets, and digital monitoring tools.
• Strong organizational, communication, documentation, and problem‑solving skills.
• Ability to work independently, prioritize competing demands, and perform effectively in a fast‑paced environment.

Preferred Qualifications

• Remote Patient Monitoring (RPM)
• Chronic Care Management (CCM)
• Telehealth
• Hospital‑at‑Home Programs
• Transitions of Care Management
• Home Health
• Population Health
• Workers' Compensation Care Coordination

Certifications in Case Management, Care Coordination, Respiratory Therapy, EMT/Paramedic, Nursing, Medical Assisting, or related healthcare disciplines are a plus.

Ideal Candidate

The ideal candidate is compassionate, patient-focused, organized, and highly accountable. They possess strong clinical judgment, exceptional communication skills, and the ability to build trust with patients and families while managing multiple priorities. They are comfortable utilizing healthcare technology, educating patients, working independently, and ensuring that no patient concern goes unresolved.

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• 401(k)
• Professional Development Opportunities
• Career Growth Within a Rapidly Expanding Healthcare Organization