Virtual Care Concierge - Part-Time & Remote

Lifemd-1; United States; Remote; USD 29,000 - 34,000; Part time

Benefits offered by this job

401k

Roth 401k

Job summary

LifeMD is seeking a Part-time Customer Service Representative to greet patients on the Virtual Patient Care platform and serve as the friendly face of our telehealth services. The role involves answering questions, coordinating with clinicians, and ensuring a positive patient experience across remote interactions.

Ideal candidates have at least 2 years of related experience, are comfortable with remote work, and can manage confidential information. Weekend shifts are required.

Qualifications

• 2+ years of related work experience in customer service, call center, or patient coordination.
• 2+ years of remote work experience.
• Ability to handle confidential and sensitive information.
• Must be able to work 12 hour shifts on Saturdays/Sundays from 8a-8p EST.

Responsibilities

• Greet patients with a warm, welcoming presence as the face of our Virtual Care platform.
• Answer calls from patients in a courteous and professional manner.
• Provide patients with solutions to inquiries and issues.
• Maintain patient accounts and information.
• Coordinate with medical team to handle patient scheduling.
• Provide leadership and guidance to other Customer Service Representatives.

Skills

Customer service

Remote work

Scheduling

Call center experience

Problem solving

Leadership

Tools

Google Suite

Job description

LifeMD is seeking a Part-time Customer Service Representative to greet patients on the Virtual Patient Care platform and serve as the friendly face of our telehealth services. The role involves answering questions, coordinating with clinicians, and ensuring a positive patient experience across remote interactions.

Ideal candidates have at least 2 years of related experience, are comfortable with remote work, and can manage confidential information. Weekend shifts are required.