Virtual Care Concierge Medical Assistant

Lehigh Valley Health Network, Inc.; Allentown, Northern (Lehigh County, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Lehigh Valley Health Network, Inc. in Allentown, PA is seeking a Medical Assistant to join the Care Continuum Partner team within LVPG-L Orthopedics.

This full-time day-shift role supports patients and practices across the network, assisting with pre-visit planning, care gap closures, and patient outreach. The ideal candidate has a Medical Assistant diploma, strong patient-service skills, and experience in a complex health system, with knowledge of EMR systems and scheduling software.

Qualifications

• Technical School Diploma or Specialized Diploma as an MA required.
• 2 years experience interacting with patients and performing core MA functions.
• 3 years experience in a complex health system environment or related field.
• High degree of accuracy and attention to detail.
• Effective and professional written and verbal communication.

Responsibilities

• In collaboration with the clinical care team, assists with pre-visit planning to ensure smooth patient flow.
• Manages workflows for care gap closures, referrals, and medication authorizations.
• Conducts patient outreach to follow up on care and appointment needs via various platforms.
• Facilitates virtual rooming and telehealth appointment concierge calls when applicable.
• Provides clear prep instructions for tests and procedures and supports annual well visits.

Skills

Customer service

Attention to detail

Communication

Education

Technical School Diploma - Medical Assistant

Associate’s Degree in Medical Assisting

CCMA certification

Tools

Electronic Medical Records (EMR)

Scheduling software

Job description

Lehigh Valley Health Network, Inc. in Allentown, PA is seeking a Medical Assistant to join the Care Continuum Partner team within LVPG-L Orthopedics.

This full-time day-shift role supports patients and practices across the network, assisting with pre-visit planning, care gap closures, and patient outreach. The ideal candidate has a Medical Assistant diploma, strong patient-service skills, and experience in a complex health system, with knowledge of EMR systems and scheduling software.