Virtual Card Support Specialist

Corpay; Brentwood (TN); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

401k enrollment

Hybrid work environment

Paid time off

Employee discounts

Corporate training

Volunteer time

Job summary

Corpay is seeking a Virtual Card Support Specialist in Brentwood, TN to assist in the payment automation process by contacting vendors and resolving unprocessed payments. The role requires excellent attention to detail, multitasking, and strong phone-based customer service skills.

The position is in a hybrid setup with company-provided equipment and formal training. Ideal candidates have data-entry and office experience and familiarity with Salesforce/CRM tools.

Qualifications

• 1 year data entry with customer contact experience.
• 2 years office environment experience.
• Experience collaborating with cross-functional teams to resolve payment/system/data-quality issues.
• Salesforce and CRM software experience preferred.

Responsibilities

• Assist customers and vendors via outbound calls to resolve unprocessed or unsettled transactions.
• Educate vendors on payment processes.
• Verify contact and remit-to information for processing electronic payments.
• Accurately enter information into the database.
• Maintain precise notes of supplier contact and follow-up attempts.
• Create follow-up tickets based on vendor requests.

Skills

Data entry

Customer service

Cross-functional teamwork

CRM systems

Ticketing software

Microsoft Word/Excel/Outlook

Education

High School diploma or equivalent

Tools

Salesforce

CRM software

Ticketing system

Job description

What We Need

Corpay is currently looking to hire a Virtual Card Support Specialist within our payment’s division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, the Virtual Card Support Specialist assists in the payment automation process through daily interaction with vendors of Corpay customers to resolve unprocessed payments. The PPS team is responsible for placing calls on our customer’s behalf to report unprocessed payments and assist with payment completion. This position requires excellent attention to detail, ability to multitask, and advanced phone and customer service skills.

How We Work

As a Virtual Card Support Specialist, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN.
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Support customers (and vendors) through outbound phone calls to resolve unprocessed or unsettled transactions.
• Educate vendors on payment processes.
• Verify contact information and remit-to information for processing of electronic payments.
• Accurately enter information into the database.
• Maintain accurate notes of supplier contact and reach-out attempts.
• Create follow-up tickets based on vendors’ requests.
• Collaborate with the Payment modifications and Vendor Retention teams to coordinate refunds and reissues.
• Adhere to strict compliance procedures and maintain confidentiality related to the position.
• Perform miscellaneous projects and duties as assigned.

Qualifications & Skills

• High school education or equivalent required. College coursework preferred.
• Minimum of one-year data entry with customer contact experience.
• Minimum of 2 years office environment experience.
• Experience partnering with cross-functional teams to resolve payment, system, or data-quality.
• Salesforce experience preferred.
• Knowledge of CRM and ticketing software preferred.
• Intermediate computer skills, and intermediate level of experience with Microsoft Word, Excel and Outlook required.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes