Account Manager

Corpay; Brentwood, Northern (TN, KY); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) enrollment

Wellness programs

Generous paid time off

Employee discounts

Charitable giving opportunities

Collaborative culture

Job summary

Corpay is seeking an energetic Account Manager in Brentwood, TN for a hybrid role. You will be the primary contact for a portfolio of clients, building trusted relationships and delivering maximum value from Corpay's products and services.

You will collaborate with internal teams to solve problems, conduct regular client calls and business reviews, and train customers on products. The ideal candidate has 3+ years in customer-facing roles and strong communication skills.

Qualifications

• 3+ years of progressive customer service, call center, client-facing, or related experience.
• Strong verbal and written communication skills.
• Experience supporting a large customer or client base.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Build and maintain strong relationships with an assigned portfolio of clients.
• Serve as a trusted resource for day-to-day account support, questions, and problem resolution.
• Respond to client needs through phone, email, Salesforce cases, and other communication channels.
• Learn about your clients' business and develop service strategies aligned with their individual needs.
• Conduct regularly scheduled client calls and business reviews.
• Deliver presentations, education, and product training to customers.
• Troubleshoot client issues and determine whether challenges are related to systems, training, configuration, or another business need.
• Partner across internal Corpay teams to drive solutions and deliver a strong customer experience.
• Proactively identify potential client concerns and develop solutions before they impact the relationship.
• Listen to customer feedback and identify opportunities to strengthen retention, service, and potential account growth.
• Take ownership, follow through, and make sure your clients feel supported.

Skills

Relationship-building

Customer service

Communication

Problem solving

Account management

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Excel

Job description

Account Manager

Brentwood, Tennessee | Corporate Payments

Hybrid Work Environment

Ready to Build Your Career with a Team That Wants You to Win?

Corpay is looking for an energetic, tenacious, and relationship-driven Account Manager to join our Brentwood team.

This is an opportunity for someone who genuinely enjoys collaborating with people, solving problems, building trusted client relationships, and taking ownership. We are looking for someone who is outgoing, curious, accountable, and motivated to excel and continue growing their career.

This is a hybrid position, offering the opportunity to collaborate with your team in our Brentwood office while also having the flexibility to work from home as part of your regular schedule.

And you will not be doing it alone.

You will be joining a collaborative team that believes in sharing knowledge, supporting one another, celebrating wins, and giving people the tools and resources they need to succeed. We want someone who is ready to bring their energy to the team, learn the business, take ownership of their clients, and make an impact.

If you are someone who likes to win, loves helping customers, and wants to be surrounded by people who will challenge you, support you, and set you up for success—this could be a great next step in your career.

What You Will Own

As an Account Manager, you will serve as a primary point of contact for an assigned portfolio of clients. You will build relationships, understand each customer's business needs, resolve issues, and help ensure clients are receiving maximum value from Corpay's products and services.

• Build and maintain strong relationships with an assigned portfolio of clients.

• Serve as a trusted resource for day-to-day account support, questions, and problem resolution.

• Respond to client needs through phone, email, Salesforce cases, and other communication channels.

• Learn about your clients' business and develop service strategies aligned with their individual needs.

• Conduct regularly scheduled client calls and business reviews.

• Deliver presentations, education, and product training to customers.

• Troubleshoot client issues and determine whether challenges are related to systems, training, configuration, or another business need.

• Partner across internal Corpay teams to drive solutions and deliver a strong customer experience.

• Proactively identify potential client concerns and develop solutions before they impact the relationship.

• Listen to customer feedback and identify opportunities to strengthen retention, service, and potential account growth.

• Take ownership, follow through, and make sure your clients feel supported.

Who Will Thrive Here?

We are looking for more than someone who can check boxes on a job description. We want someone who will bring energy, ownership, curiosity, and a desire to succeed in the team.

• Outgoing and relationship-driven; you enjoy connecting with people and building trust.

• Tenacious, when there is a problem, you stay with it until you find the answer.

• Customer-focused — you care about delivering excellent experience and becoming a trusted partner to your clients.

• A strong communicator — you can confidently communicate with customers and internal partners.

• Curious — you ask questions, learn quickly, and want to understand the “why” behind an issue.

• Accountable — you take ownership and follow through on commitments.

• Collaborative — you enjoy being part of a team and helping others succeed.

• Growth-minded — you want to continue developing your skills, expanding your knowledge, and building your career.

What You Bring

• 3+ years of progressive customer service, call center, client-facing, or related experience.

• Demonstrated critical thinking skills and the ability to manage client issues and escalations.

• Experience supporting a large customer or client base.

• Strong verbal and written communication skills.

• Ability to prioritize multiple customer needs while maintaining diligence.

• Comfort learning new systems and technology.

• Bachelor's degree or equivalent professional experience.

Preferred, But Not Required

• Account Management or Relationship Management experience.

• Salesforce or other CRM experience.

• Microsoft Excel experience.

• Experience working in payments, fintech, financial services, or another client-focused environment.

Why Corpay?

At Corpay, we believe great people do their best work when they have strong leadership, clear expectations, the right resources, and teammates who genuinely want to see them succeed.

• Build meaningful client relationships.

• Strengthen your account management and business skills.

• Learn from experienced teammates and leaders.

• Take ownership and make a visible impact.

• Grow within a global organization.

• Be part of a collaborative team that celebrates success.

• Work in an environment designed to support your development and set you up for success.

Benefits & Perks

• Medical, Dental, and Vision coverage beginning the first month after hire.

• Automatic 401(k) enrollment, subject to eligibility.

• Company-wide virtual fitness and wellness programs.

• Generous Paid Time Off, including vacation, sick time, personal days, volunteer time, and company holidays.

• Employee discounts on wireless services, gym memberships, car rentals, and more.

• Opportunities to support local and national charitable organizations.

• An engaging culture with employee recognition programs, contests, and rewards.

Bring Your Energy. Build Relationships. Make an Impact.

We are looking for someone who is ready to learn, contribute, take ownership, and excel.

If you are tenacious, personable, customer-focused, and ready for an opportunity where you can make an impact while continuing to build your career, we would love to hear from you.

About Corpay

Corpay is a global financial technology company leading the future of commercial payments. Our innovative payment solutions help businesses simplify, control, and secure payments across fuel, corporate payables, tolls, and lodging expenses.

Trusted by millions of customers in more than eighty countries, Corpay empowers organizations to operate more efficiently while driving smarter financial decisions.

At Corpay, we are committed to fostering an inclusive workplace where diverse perspectives, experiences, and ideas drive innovation and success. We believe our people are our greatest competitive advantage and strive to create an environment where every employee can thrive.

As part of our hiring process, offers of employment may be contingent upon the successful completion of pre-employment screenings conducted in accordance with applicable laws and Corpay policies. Screening requirements may include employment verification, identity verification, criminal background checks, financial or sanctions screening, and other role-specific assessments where legally permitted.

Pay Transparency

The expected base salary for this position is $55,000 DOE (Depending on Experience). This represents Corpay's good faith estimate at the time of posting.

Final compensation will be determined based on experience, qualifications, skills, and applicable market conditions.

In addition to base salary, this position is eligible for incentive compensation and a comprehensive benefits package, including healthcare, retirement savings, paid time off, and other applicable employee benefits.