Virtual Assistant - Technical Operations

We Clone You; United States; Remote; USD 8,300 - 14,000; Part time

Benefits offered by this job

Remote work

30-hour work week

Hourly pay $6–$10

Job summary

We Clone You is a leading virtual assistant company delivering world-class support to businesses of all sizes. We are seeking a motivated Virtual Assistant with technical operations expertise to support our CIO.

You will manage Acumatica ERP data, assist with Shopify tasks, monitor system performance, and create reports in Excel or Sheets, while coordinating calendars and driving automation initiatives from home.

Qualifications

• Experience in technical support or operations roles.
• Experience with Acumatica ERP or Shopify.
• Strong Excel/Sheets skills.
• Ability to learn new systems quickly.
• Excellent problem-solving and troubleshooting skills.
• Strong written and verbal English communication.

Responsibilities

• Provide direct administrative and technical support to the CIO.
• Manage product imports, updates, and data maintenance within Acumatica ERP.
• Support Shopify store management, including product updates and basic website maintenance.
• Monitor software updates, integrations, and system performance.
• Troubleshoot basic technical issues and coordinate with software vendors.
• Maintain technical documentation, SOPs, and internal process documentation.
• Organize data, create reports, and analyze information using Excel or Google Sheets.
• Manage calendars, administrative tasks, and project coordination.
• Support ongoing automation and system improvement initiatives.
• Availability to occasionally support system updates outside regular business hours.
• Work from home.

Skills

Excel/Sheets

Data analysis

Pivot tables

Documentation

English communication

Problem solving

Tools

Acumatica ERP

Shopify

Job description

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise intechnical operationsto join our client’s Chief Information Officer (CIO).

In this role, you will be responsible for performing various tasks, including:

• Provide direct administrative and technical support to the CIO;

• Manage product imports, updates, and data maintenance within Acumatica ERP;

• Support Shopify store management, including product updates and basic website maintenance;

• Monitor software updates, integrations, and overall system performance;

• Troubleshoot basic technical issues and coordinate with software vendors when needed;

• Maintain technical documentation, SOPs, and internal process documentation;

• Organize data, create reports, and analyze information using Excel or Google Sheets;

• Manage calendars, administrative tasks, and project coordination;

• Support ongoing automation and system improvement initiatives;

• Previous experience in a technical support, technical virtual assistant, operations support, or similar role;

• Experience working with Acumatica ERP (or another ERP platform) and Shopify;

• Strong Excel or Google Sheets skills, including Pivot Tables, formulas, and data analysis;

• Strong technical aptitude and the ability to learn new systems quickly;

• Excellent problem-solving and troubleshooting skills;

• Experience coordinating with software vendors or third-party support teams;

• Strong organizational skills with exceptional attention to detail;

• Ability to create and maintain clear documentation and SOPs;

• Strong written and verbal English communication skills;

• Ability to work independently and proactively manage priorities after onboarding;

• Availability to occasionally support system updates outside regular business hours;

• Work from home;

• Payment in dollars per working hour (30-hour week);

• Starting salary between6$ - 10$per hour depending on your experience, with room for raises based on performance;

• A workplace that values its people;

• Professional development opportunities to grow your career;

• Be part of a supportive team that values your input and achievements;

• Referral bonus:If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;