Virtual Assistant (Remote)

Torentify; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Job summary

Torentify is seeking a reliable Virtual Assistant to support a growing healthcare practice. This remote role focuses on managing patient communications, coordinating appointments, and handling administrative tasks to keep daily operations running smoothly.

The ideal candidate has excellent communication skills, strong organization, and the ability to work independently in a remote environment. Proficiency with Google Workspace and a patient-centered approach are essential, with experience in

Qualifications

• Excellent verbal and written communication required.
• Organizational skills with attention to detail.
• Ability to work independently in a remote environment.
• Experience with Google Workspace and patient communications workflows.

Responsibilities

• Handle incoming calls and patient inquiries with professionalism.
• Schedule consultations and therapy appointments.
• Communicate with patients via phone, email, and text.
• Monitor emails and voicemails promptly.
• Assist with insurance-related administrative tasks.
• Maintain accurate patient records and tracking.
• Support marketing activities and social media content.
• Assist with special projects and daily operations.
• Maintain professional and patient-focused communication.

Skills

Communication

Organization

Independent work

Customer service

Education

Bachelor's degree in Healthcare Administration

High School Diploma

Tools

Google Workspace

Job description

Torentify is seeking a reliable and patient-focused Virtual Assistant to support a growing healthcare practice. This remote role is ideal for an organized professional who can manage patient communications, coordinate appointments, handle administrative responsibilities, and support daily practice operations.

The successful candidate will serve as an important point of contact for patients, assisting with inquiries, scheduling, follow-ups, insurance-related administrative tasks, and general office support. The ideal professional should have excellent communication skills, a proactive approach, and the ability to manage multiple priorities independently in a remote work environment.

Key Responsibilities

• Handle incoming calls, patient inquiries, and new patient leads with professionalism and care.
• Schedule consultations, physical therapy appointments, and follow-up sessions.
• Communicate with prospective and existing patients through phone, email, and text.
• Monitor and respond to emails and voicemails in a timely manner.
• Assist with insurance-related administrative tasks and documentation.
• Provide general administrative support to the healthcare and clinical teams.
• Maintain accurate patient records and assist with administrative tracking.
• Support marketing activities, social media content, and practice growth initiatives.
• Assist with special projects and operational tasks as required.
• Maintain professional and patient-focused communication throughout all interactions.

Requirements

• Excellent verbal and written communication skills.
• Strong organizational abilities with attention to detail.
• Ability to work independently and manage priorities in a remote environment.
• Proficiency in Google Workspace, including Gmail, Google Calendar, Google Sheets, and Google Docs.
• Professional, friendly, and patient-focused approach.
• Strong customer service skills with proactive problem-solving abilities.

Preferred Qualifications

• Previous experience in administration, customer service, healthcare, or medical office environments.
• Experience managing appointments, patient inquiries, or healthcare administrative workflows.

Strong knowledge of

• Remote administrative support and customer communication
• Google Workspace tools and digital organization systems
• Patient coordination, appointment scheduling, and healthcare administration

Benefits

• 401(k) retirement plan
• Health insurance
• Dental insurance
• Vision insurance
• Paid time offParental leave

Education

• High School Diploma or Bachelor's Degree in Business Administration, Healthcare Administration, or a related field (Estimated)