Front Desk Virtual Assistant

Rockstar; United States; Remote; USD 25,000 - 36,000; Full time

Job summary

Rockstar is seeking a dependable Front Desk Virtual Assistant to support healthcare practices across the United States. This remote position is ideal for professionals with healthcare administrative experience who can manage patient communications, appointment coordination, and daily operational tasks while maintaining a high standard of service.

The selected candidate will play an important role in supporting patient onboarding, scheduling workflows, insurance-related processes, and electronic

Qualifications

• Minimum 2+ years in medical administrative roles.
• Experience with patient scheduling and appointment coordination.
• Experience with insurance verification and prior authorization workflows.
• HIPAA compliance and secure handling of patient data.

Responsibilities

• Handle patient calls, emails, and inquiries professionally.
• Schedule, confirm, reschedule, and manage patient appointments.
• Coordinate telehealth visits and access for patients.
• Enter and maintain patient information in EMR systems.
• Support billing and insurance documentation requests.
• Ensure HIPAA privacy across communications.

Skills

Patient scheduling

EMR data entry

Healthcare communication

HIPAA compliance

Attention to detail

Education

Associate degree in healthcare administration

Tools

EMR platforms

Telehealth platforms

Microsoft Office

Job description

Rockstar is seeking a dependable Front Desk Virtual Assistant to support healthcare practices across the United States. This remote position is ideal for professionals with healthcare administrative experience who can manage patient communications, appointment coordination, and daily operational tasks while maintaining a high standard of service.

The selected candidate will play an important role in supporting patient onboarding, scheduling workflows, insurance-related processes, and electronic medical record management. The role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.

Key Responsibilities:

• Handle patient calls, emails, and inquiries with professionalism and care.
• Schedule, confirm, reschedule, and manage patient appointments.
• Coordinate telehealth appointments and assist patients with virtual visit access.
• Send appointment reminders and follow up on missed visits or open appointment slots.
• Manage patient referrals and support new patient intake processes.
• Collect, verify, and accurately enter patient information into EMR systems.
• Create and maintain patient charts, records, documents, and demographic information.
• Coordinate with clinical and administrative teams for smooth patient onboarding.
• Verify insurance eligibility and maintain insurance documentation.
• Support prior authorization processes and communicate with insurance providers.
• Assist patients with insurance-related questions, benefits, and coverage details.
• Maintain accurate electronic patient records and support daily workflow management.
• Prepare documents, manage emails, process faxes, and generate basic reports.
• Support billing teams with documentation requests and claim follow-ups.
• Maintain HIPAA compliance and protect patient privacy during all communications.

Requirements:

• Minimum 2+ years of experience in medical administrative, healthcare virtual assistant, or front desk support roles.
• Strong understanding of patient scheduling, appointment coordination, and patient communication practices.
• Experience with insurance verification, prior authorization workflows, and payer communication.
• High attention to detail with accurate EMR data entry and documentation skills.
• Excellent written and verbal English communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Reliable home office setup with fast and stable internet suitable for HIPAA-compliant remote work.
• Strong knowledge of:
  • Healthcare administration and patient support processes.
  • EMR platforms and medical documentation.
  • Insurance verification and authorization procedures.
• Preferred experience supporting U.S.-based healthcare providers.
• Knowledge of medical billing workflows, CPT coding, and patient communication platforms is a plus.