Virtual Account Manager

Jubilant Pharma, LLC; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Annual performance bonus

Generous vacation

401K matching

Job summary

Jubilant Radiopharmacies is seeking a Virtual Account Manager to drive growth and enhance customer satisfaction across a national portfolio, primarily via a virtual model. You will work with Territory and National Account Managers to identify opportunities, manage relationships, and support the sales cycle from start to finish.

You will coordinate with field teams, maintain pipeline data, and respond to inquiries, with a focus on retention and long-term partnerships.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 2–4 years of inside sales, account management, or customer-facing experience.
• Experience managing customer relationships and sales pipelines.

Responsibilities

• Manage assigned accounts, focusing on customer engagement, retention, and growth.
• Support the full sales process for lower-complexity opportunities, including proposals, renewals, and closing activities.
• Identify new sales opportunities using customer data, interactions, and follow-up activities.
• Maintain accurate and up-to-date records of customer contacts, pipeline activity, and next steps.
• Build strong relationships with customers to support satisfaction, product use, and long-term partnerships.
• Provide coordination and support to field sales teams, including Territory and National Account Managers.
• Handle routine account needs, including follow-up, contact management, and implementation support.
• Respond to and help resolve customer inquiries, billing questions, and service concerns.
• Escalate risks, service issues, or barriers to the appropriate internal partners when needed.
• Spot growth signals and communicate when accounts may need expanded sales support.
• Stay informed on radiopharmaceutical products, market trends, customer needs, and competitive activity (including SPECT, PET, and Gallium products)

Skills

Communication

Relationship-building

Time management

Sales experience

Education

Bachelor's degree

Tools

Salesforce

MEDDICC

CRM tools

Job description

At Jubilant Radiopharmacies, we help patients get the care they need through life‑saving diagnostic imaging. Our team works with hospitals, clinics, and healthcare providers across the country to deliver trusted radiopharmaceutical products. We believe in teamwork, respect, and making a real impact every day.

Role Overview

The Virtual Account Manager supports business growth and customer satisfaction across a portfolio of accounts. In this role, you will manage day-to-day customer relationships, identify new opportunities, and support the sales process from start to finish—primarily through a virtual model. You will collaborate closely with Territory Managers and National Account Managers to expand customer engagement and increase sales capacity.

Key Responsibilities

• Manage assigned accounts, focusing on customer engagement, retention, and growth
• Support the full sales process for lower‑complexity opportunities, including proposals, renewals, and closing activities
• Identify new sales opportunities using customer data, interactions, and follow‑up activities
• Maintain accurate and up‑to‑date records of customer contacts, pipeline activity, and next steps
• Build strong relationships with customers to support satisfaction, product use, and long‑term partnerships
• Provide coordination and support to field sales teams, including Territory and National Account Managers
• Handle routine account needs, including follow‑up, contact management, and implementation support
• Respond to and help resolve customer inquiries, billing questions, and service concerns
• Escalate risks, service issues, or barriers to the appropriate internal partners when needed
• Spot growth signals and communicate when accounts may need expanded sales support
• Stay informed on radiopharmaceutical products, market trends, customer needs, and competitive activity (including SPECT, PET, and Gallium products)

Qualifications

• Bachelor’s degree in Business, Life Sciences, Healthcare Administration, or related field (or equivalent experience)
• 2–4 years of inside sales, account management, or customer‑facing experience
• Experience managing customer relationships and sales pipelines
• Proven ability to support revenue growth and customer retention
• Experience in healthcare, pharmaceuticals, or radiopharmacy environments (preferred)
• Experience supporting field‑based sales teams (preferred)
• Familiarity with CRM systems and data‑driven selling (preferred)
• Certified Sales Professional (CSP) or similar sales certification (preferred)
• CRM or sales methodology training (e.g., Salesforce, MEDDICC) (preferred)
• Strong communication and relationship‑building skills
• Collaborative mindset with the ability to work across teams
• Customer‑focused with strong responsiveness and problem‑solving skills
• Effective time management and ability to prioritize in a fast‑paced environment
• Working knowledge of account management, CRM systems, pipeline tracking, and data analysis

Why Join Us

We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. We welcome applicants from all backgrounds and experiences and are proud to be an equal opportunity employer. We provide reasonable accommodations to support individuals throughout the hiring process and in their roles.

We offer competitive compensation, an annual performance bonus, generous vacation, and 401K matching.