Virtual Account Manager II

ThermoFisher Scientific; Richmond (VA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Virtual Account Manager to drive sales of clinical products by phone and digital channels within a defined territory. Hybrid work: in-office Tue/Wed and remote Mon, Thu, Fri, with travel as needed.

The candidate will develop and maintain effective customer relations, implement sales strategies, and keep accurate territory records. The role requires 2 years of healthcare/science sales experience, a Bachelor's degree in Science or Business, and strong

Qualifications

• 2 years of healthcare/science sales experience or equivalent laboratory industry experience.
• Bachelor's degree in Science or Business strongly preferred.
• Strong interpersonal, oral and written communication, and presentation skills.
• Must be willing to travel to customer sites, sales meetings and training events.

Responsibilities

• Develop and maintain effective customer relations with purchasing and end users
• Independently make decisions and use resources to meet customer needs
• Develop and implement sales strategies to expand business in the territory
• Perform sales calls and vendor relations primarily by phone
• Research competitor activity and introduce new products and services
• Maintain accurate reporting and records for territory management
• Escalate customer issues to supervisor and handle assigned tasks
• Advise customers of supply and price trends and assist in inventory control
• Represent Thermo Fisher Scientific professionally at all times

Skills

Healthcare sales experience

Interpersonal skills

Communication skills

Presentation skills

Sales planning

Education

Bachelor's degree

Job description

Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Office

Job Description

When you're part of the team at Thermo Fisher Scientific, you'll do important work, and you'll be valued and recognized for your performance! With dedicated managers and inspiring coworkers to support you, you'll find the resources and opportunities to make meaningful contributions to the world.

Our Virtual Account Manager is responsible for the sales of clinical products and services primarily by using the telephone; but also using email, Internet, and other technology within a defined territory. The Virtual Account Manager maintains effective customer relations, develops opportunities for growth within an existing customer base, and assures market penetration and profitability while achieving sales and profit forecasts.

This is a hybrid role in office Tuesday & Wednesday, with remote work on Monday, Thursday & Friday.

DESCRIPTION

What Will You Do?

• Develop and maintain effective customer relations with purchasing and end user within assigned territory
• Independently make decisions, apply available resources to meet customer needs and work effectively with cross-functional team of supplier and internal resources
• Develop and implement sales strategies and plans to expand business within assigned territory; Maintain a pipeline of opportunities to meet or exceed sales objectives
• Perform sales calls and vendor relations with all customers and potential customers in the assigned territory primarily by phone, but face-to-face customer meetings may be required
• Research competitor and industry activity and keep informed of new products/services and other general information of interest to customers incorporating this data in the business plan; Introduces new products and services
• Maintain accurate reporting, records, and files vital for accurate management of territory
• Connect with supervisor any customer issues or potential problems; perform other tasks assigned by manager
• Advise customers of supply and price trends and assist in inventory control
• Positively represent Thermo Fisher Scientific at all times throughout customer locations

REQUIREMENTS

Education

• Minimum Education Required: Bachelor's degree; Science or Business strongly preferred

Responsibilities & Requirements

• 2 years of healthcare/science sales experience or equivalent laboratory industry experience
• Shown selling agility
• Strong interpersonal, oral and written communication, and presentation skills
• Consistent track record of establishing goals and achieving results
• Computer proficiency in MS Office and the internet
• Must possess a strong desire to serve the customer
• Must deliver excellent customer service
• Must possess the organizational skills to multi-task and meet deadlines as needed
• Must be willing to travel to customer sites, sales meetings and for training events, if needed
• Must be flexible and comfortable with working within time zones across the US
• Demonstrates the Thermo Fisher values (The Four I's) – Integrity, Intensity, Innovation, and Involvement

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.