Virtual Access Manager

Inizio Engage; Pittsburgh (Allegheny County); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Virtual Access Manager to enhance patient access to treatments through effective communication with healthcare providers. This role involves educating HCPs on pharmacy benefit coverage and navigating payer policies, ensuring patients receive the necessary support. With a strong emphasis on collaboration and problem-solving, you'll thrive in a dynamic virtual environment. Join a company recognized for its exceptional culture and commitment to innovation in healthcare, where your contributions will make a significant impact on patient outcomes.

Benefits

Accrued time off

Medical insurance

Dental insurance

Vision insurance

401k

Disability insurance

Life insurance

Paid maternity leave

Employee discounts

Recognition awards

Qualifications

• 3+ years of experience in reimbursement, patient access, or specialty pharmacy.
• Proven success in a virtual environment.

Responsibilities

• Engage HCPs to educate on access to prescribed treatments.
• Work proactively to resolve patient access and reimbursement issues.
• Document call details accurately to ensure compliance.

Skills

Problem-solving

Attention to detail

Communication Skills

Collaboration

Education

BS/BA Degree

Tools

Microsoft Office

Job description

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Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

The Virtual Access Manager will provide access education to HCPs of insured patients who enroll in the program and have been prescribed one of our clients' brands. They will engage healthcare providers and their staff to communicate and educate on patient pharmacy benefit coverage, prior authorization processes, general payer policy criteria, and affordability programs supporting the initiation of the products. They will have a solid understanding of the local, regional, and national payer landscape. Exceptional customer and patient engagement skills, attention to detail, and the ability to think comprehensively are a must. The virtual Field Access Manager will report to a National Manager.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Whats in it for you?

• Competitive compensation
• Excellent Benefits: accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
• Generous performance-driven Incentive Compensation package
• Competitive environment with company-wide recognition, contests, and coveted awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021
• Awarded a Great Place to Work award in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022

Responsibilities

• Engage healthcare providers and office staff to educate on access to prescribed treatments within the specialty pharmacy channel, including addressing questions about initial access, insurance approval, and reauthorizations.
• Educate HCP office staff about prior authorization & appeals processes, how to access related forms, and submission procedures and reauthorization requirements.
• Work proactively to identify and resolve patient access and reimbursement issues within your geography.
• Provide factual process information to HCP office staff, utilizing PHI with appropriate patient consent.
• Serve as reimbursement expert for patient support services team for your geography/plans.
• Use approved resources and call guides to provide education and answer questions.
• Conduct payer policy reviews and contribute insights to team and leadership.
• Manage assigned accounts virtually and coordinate with FAM team on support needs.
• Document call details accurately to ensure compliance.
• Navigate CRM platform and internal processes daily.
• Maintain confidentiality of PHI and comply with all laws and policies.
• Escalate issues appropriately to the Field Access Manager team.
• Complete all required training and adhere to policies and regulations.

Knowledge, Skillset, And Abilities

• Knowledge of private/commercial payers and processes.
• Strong problem-solving, attention to detail, and communication skills.
• Ability to collaborate effectively.

Requirements

• BS/BA Degree
• Proven success in a virtual environment
• 3+ years relevant experience in reimbursement, patient access, market access, or specialty pharmacy
• Experience engaging HCP staff on access pathways and product requirements
• Experience navigating payer reimbursement, preferably Medicare Part D
• Product launch experience preferred
• Experience with specialty products through pharmacy networks
• Patient-centric mindset, emotional intelligence, excellent interpersonal skills
• Strong communication and presentation skills
• Business acumen, organizational skills, proficiency in Microsoft Office

About Inizio Engage: Inizio Engage is a healthcare-focused engagement partner committed to improving lives through innovative solutions. We value empowerment, challenge, unity, curiosity, and integrity. We are an equal opportunity employer and consider all qualified applicants without discrimination.