Virtual Access Manager

Inizio Engage; Providence, Rudd (RI, IA); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Virtual Access Manager, where you'll engage healthcare providers and educate them on patient access to treatments. This role is crucial in navigating the complexities of insurance approval and reimbursement processes, ensuring patients receive the medications they need. You'll thrive in a competitive environment that values collaboration and recognizes your contributions. With excellent benefits and a commitment to employee well-being, this opportunity offers a chance to make a significant impact in the biotechnology field while enjoying a supportive company culture.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Maternity Leave

Employee Discounts

Performance Bonuses

Accrued Time Off

Life Insurance

Disability Insurance

Qualifications

• 3+ years of experience in reimbursement and patient access.
• Strong communication skills for engaging healthcare providers.
• Knowledge of payer processes and prior authorization.

Responsibilities

• Educate healthcare providers on access to prescribed treatments.
• Resolve patient access and reimbursement issues.
• Document call details to ensure compliance.

Skills

Problem-Solving

Communication Skills

Detail-Oriented

Collaboration

Patient-Centric Mindset

Education

BS/BA Degree

Tools

Microsoft Office

CRM Platforms

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions, and Medical Affairs businesses.

The Virtual Access Manager will provide access education to HCPs of insured patients enrolled in the program who have been prescribed one of our clients' brands. They will engage healthcare providers and their staff to communicate and educate on patient pharmacy benefit coverage, prior authorization processes, general payer policy criteria, and affordability programs supporting product initiation. They must have a solid understanding of the local, regional, and national payer landscape. Exceptional customer and patient engagement skills, attention to detail, and comprehensive thinking are essential. The Virtual Field Access Manager will report to a National Manager.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Whats in it for you?

• Competitive compensation
• Excellent benefits: accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
• Generous performance-driven incentive compensation package
• Competitive environment with recognition, contests, and awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021
• Awarded Great Place to Work in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022

Responsibilities

• Engage healthcare providers and staff to educate on access to prescribed treatments within the specialty pharmacy channel, including questions about initial access, insurance approval, and reauthorizations.
• Educate HCP office staff about prior authorization and appeals processes, access to forms, and submission procedures.
• Proactively identify and resolve patient access and reimbursement issues within assigned geography.
• Provide accurate process information to HCPs using PHI with patient consent.
• Serve as reimbursement expert for patient support services team for assigned areas.
• Use approved resources and call guides to educate and answer questions.
• Conduct payer policy reviews and contribute insights at various levels.
• Manage assigned accounts virtually and coordinate support needs with FAM team.
• Document call details accurately to ensure compliance.
• Navigate CRM platform and internal processes daily.
• Maintain confidentiality of PHI and comply with laws and policies.
• Escalate issues appropriately to the Field Access Manager team.
• Complete all required training and adhere to policies and laws.

Knowledge, Skillset, and Abilities

• Knowledge of private/commercial payers and processes.
• Strong problem-solving and attention to detail.
• Excellent communication skills for engaging with healthcare providers and staff.
• Effective collaboration skills.

Requirements

• BS/BA Degree
• Proven success in a virtual environment
• 3+ years relevant experience in reimbursement, patient access, market access, specialty pharmacy, or physician/system account management.
• Experience engaging HCP staff on access pathways and product requirements.
• Experience with payer reimbursement processes, preferably Medicare Part D.
• Product launch experience preferred.
• Experience with specialty products through pharmacy networks.
• Patient-centric, service-oriented mindset with high emotional intelligence.
• Excellent interpersonal, listening, verbal/written communication, and presentation skills.
• Strong business acumen.
• Highly organized, detail-oriented, able to multitask.
• Proficient in Microsoft Office Suite.

About Inizio Engage: We are a healthcare-focused engagement partner committed to improving lives through innovative solutions. Our values include empowerment, challenge, teamwork, curiosity, and integrity, which we encourage you to align with.

Inizio Engage is an equal opportunity employer. We consider all qualified applicants regardless of age, race, gender, disability, or other protected characteristics, and will consider applicants with criminal records as per applicable laws.