Virtual Access Manager

Inizio Engage; St. Louis (MO); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team as a Virtual Access Manager, where you'll engage healthcare providers and educate them on patient access to prescribed treatments. This role offers an exciting opportunity to work in a collaborative environment, focusing on improving patient outcomes through effective communication and problem-solving. With a strong emphasis on teamwork and innovation, you'll contribute to a recognized leader in the biotechnology sector, known for its exceptional company culture and commitment to employee well-being. If you're passionate about making a difference in healthcare, this position is perfect for you.

Benefits

Competitive compensation

Excellent benefits including medical, dental, and vision

401k and life insurance

Paid maternity and bonding time

Employee discounts/promotions

Generous performance-driven incentives

Recognition and awards

Exceptional company culture

Qualifications

• 3+ years in reimbursement, patient access, or related fields.
• Experience engaging HCP staff and navigating payer reimbursement.

Responsibilities

• Engage healthcare providers to educate on access to treatments.
• Identify and resolve patient access and reimbursement issues.
• Document call details accurately to ensure compliance.

Skills

Problem-solving

Attention to detail

Communication skills

Collaboration skills

Interpersonal skills

Education

BS/BA Degree

Tools

Microsoft Office

CRM platform

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions, and Medical Affairs businesses. The Virtual Access Manager will provide access education to HCPs of insured patients who enroll in the program and have been prescribed one of our clients' brands. They will engage healthcare providers and their staff to communicate and educate on patient pharmacy benefit coverage, prior authorization processes, general payer policy criteria, and affordability programs supporting the initiation of the products. They will have a solid understanding of the local, regional, and national payer landscape. Exceptional customer and patient engagement skills, attention to detail, and the ability to think comprehensively are essential. The virtual Field Access Manager will report to a National Manager. This is an opportunity to join Inizio Engage and represent a top biotechnology company!

Whats in it for you?

• Competitive compensation
• Excellent benefits including accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time, employee discounts/promotions
• Generous performance-driven incentive compensation
• Competitive environment with recognition, contests, and awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021, and awarded Great Place to Work in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022

Responsibilities

• Engage healthcare providers and staff to educate on access to prescribed treatments, including addressing questions about initial access, insurance approval, and reauthorizations.
• Educate HCP office staff on prior authorization and appeals processes, access to related forms, and submission procedures.
• Proactively identify and resolve patient access and reimbursement issues within your geography.
• Provide factual process information to HCPs using PHI with patient consent.
• Serve as reimbursement expert for patient support services team.
• Utilize approved resources and call guides to provide education and answer questions.
• Conduct payer policy reviews and contribute insights to team and leadership.
• Manage assigned accounts virtually and support ongoing needs.
• Document call details accurately to ensure compliance.
• Navigate CRM platform and internal processes daily.
• Maintain confidentiality of PHI and comply with laws and policies.
• Escalate issues appropriately and participate in required training.
• Adhere to all policies, procedures, and legal requirements.

Knowledge, Skillset, and Abilities

• Knowledge of private/commercial payers and processes.
• Strong problem-solving, attention to detail, and communication skills.
• Effective collaboration skills.

Requirements

• BS/BA Degree
• Proven success in a virtual environment
• 3+ years in reimbursement, patient access, market access, or related fields
• Experience engaging HCP staff and navigating payer reimbursement, especially Medicare Part D
• Product launch experience preferred
• Experience with specialty pharmacy networks
• Patient-centric mindset with high emotional intelligence
• Excellent interpersonal, listening, and presentation skills
• Strong business acumen
• Organized with attention to detail and multitasking ability
• Proficient in Microsoft Office

About Inizio Engage

Inizio Engage is a healthcare-focused engagement partner that combines data, science, and technology to deliver bespoke solutions, improving treatment outcomes. We value empowerment, challenge, teamwork, innovation, and integrity. We are an equal opportunity employer, considering all qualified applicants without discrimination. We welcome applicants with arrest and conviction records in accordance with applicable laws.