Virtual Access Manager

Inizio Engage; City of Syracuse, Village of North Syracuse (NY, NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Virtual Access Manager to enhance patient access to prescribed treatments. This role focuses on educating healthcare providers about insurance approval processes and addressing patient access issues. With a strong emphasis on collaboration and problem-solving, the position offers an opportunity to make a significant impact in the biotechnology sector. Join a company recognized for its exceptional culture and commitment to employee empowerment, where your contributions will be valued and rewarded. If you thrive in a dynamic environment and are passionate about improving patient outcomes, this role is for you.

Benefits

Accrued time off

Medical insurance

Dental insurance

Vision insurance

401k

Disability insurance

Life insurance

Paid maternity and bonding time

Employee discounts

Performance-driven incentive compensation

Qualifications

• 3+ years in reimbursement, patient access, or related fields.
• Experience engaging HCP staff about access pathways.

Responsibilities

• Engage healthcare providers to educate on access to treatments.
• Identify and resolve patient access and reimbursement issues.
• Document call details accurately to ensure compliance.

Skills

Problem-solving

Attention to detail

Communication

Collaboration

Interpersonal skills

Education

BS/BA Degree

Tools

Microsoft Office

CRM platform

Job description

1 day ago Be among the first 25 applicants

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

The Virtual Access Manager will provide access education to HCPs of insured patients who enroll in the program and have been prescribed one of our clients' brands. They will engage healthcare providers and their staff to communicate and educate on patient pharmacy benefit coverage, prior authorization processes, general payer policy criteria, and affordability programs supporting the initiation of the products. They will have a solid understanding of the local, regional, and national payer landscape. Exceptional customer and patient engagement skills, attention to detail, and the ability to think comprehensively are a must. The virtual Field Access Manager will report to a National Manager.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Whats in it for you?

• Competitive compensation
• Excellent Benefits: accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
• Generous performance-driven Incentive Compensation package
• Competitive environment with company-wide recognition, contests, and coveted awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021
• Awarded a Great Place to Work award in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022

Responsibilities

• Engage healthcare providers and office staff to educate on access to prescribed treatments within the specialty pharmacy channel, including addressing questions about initial access, insurance approval, and reauthorizations.
• Educate HCP office staff about prior authorization & appeals process, how to access related forms, and submission procedures and reauthorization requirements.
• Work proactively to identify and resolve patient access and reimbursement issues within your geography.
• Provide factual process information to HCP office utilizing PHI, with appropriate patient consent.
• Serve as reimbursement expert for patient support services team for your geography/plans.
• Utilize approved resources and call guides/FAQs to provide education and answer questions.
• Conduct ongoing payer policy reviews and contribute insights to team and leadership.
• Manage assigned accounts virtually and coordinate with FAM team on support needs.
• Document call details accurately to ensure compliance.
• Navigate CRM platform in daily interactions and learn internal processes.
• Maintain confidentiality of PHI and comply with all laws and policies.
• Escalate issues appropriately to the Field Access Manager team.
• Complete all required training and adhere to policies and procedures.

Knowledge, Skillset and Abilities

• Knowledge of private/commercial payers and processes.
• Strong problem-solving, attention to detail, and communication skills.
• Ability to collaborate effectively.

Requirements

• BS/BA Degree
• Proven success in a virtual environment
• 3+ years in reimbursement, patient access, market access, specialty pharmacy, or related fields
• Experience engaging HCP staff about access pathways and product requirements
• Experience with payer reimbursement, preferably Medicare Part D
• Product launch experience (preferred)
• Experience with specialty pharmacy networks
• Patient-centric mindset with high emotional intelligence
• Excellent interpersonal, listening, and communication skills
• Strong business acumen
• Highly organized, proficient in Microsoft Office

About Inizio Engage

Inizio Engage is a healthcare engagement partner focused on delivering bespoke solutions to improve treatment outcomes. We value empowerment, challenge, teamwork, innovation, and integrity. We are an equal opportunity employer and consider all qualified applicants regardless of protected characteristics.