Virtual Access Manager

Inizio Engage; Hyde Park Township (IL); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Virtual Access Manager, where you'll play a crucial role in educating healthcare providers about patient access to treatments. This position offers an exciting opportunity to engage with HCPs, navigate reimbursement processes, and make a meaningful impact on patient care. With a culture recognized as a Top Workplace, you'll thrive in a supportive environment that values teamwork and innovation. If you're passionate about improving lives and have a knack for problem-solving, this role is perfect for you.

Benefits

Competitive compensation

Excellent benefits including medical, dental, and vision

401k and life insurance

Paid maternity and bonding time benefits

Employee discounts/promotions

Generous performance-driven incentives

Company-wide recognition and awards

Exceptional company culture

Qualifications

• 3+ years in reimbursement, patient access, or market access.
• Experience engaging HCP staff for support and education.

Responsibilities

• Engage healthcare providers to educate on access to prescribed treatments.
• Work proactively to resolve patient access and reimbursement issues.

Skills

Problem-solving

Attention to detail

Communication skills

Collaboration skills

Education

BS/BA Degree

Tools

Microsoft Office Suite

Job description

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Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions, and Medical Affairs businesses. The Virtual Access Manager will provide access education to HCPs of insured patients who enroll in the program and have been prescribed one of our clients' brands. They will engage healthcare providers and their staff to communicate and educate on patient pharmacy benefit coverage, prior authorization processes, general payer policy criteria, and affordability programs supporting the initiation of the products. They will have a solid understanding of the local, regional, and national payer landscape. Exceptional customer and patient engagement skills, attention to detail, and the ability to think comprehensively are a must. The virtual Field Access Manager will report to a National Manager. This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What's in it for you?

• Competitive compensation
• Excellent benefits including accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
• Generous performance-driven incentive compensation package
• Competitive environment with company-wide recognition, contests, and awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021
• Awarded a Great Place to Work in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022

Responsibilities

• Engage healthcare providers and office staff to educate on access to prescribed treatments within the specialty pharmacy channel, including addressing questions about initial access, insurance approval, and reauthorizations.
• Educate HCP office staff about prior authorization & appeals process, how to access related forms, and submission procedures and reauthorization requirements.
• Work proactively to identify and resolve patient access and reimbursement issues within your geography.
• Provide factual process information to HCP office staff using PHI with patient consent.
• Serve as reimbursement expert for patient support services team for your geography/plans.
• Use approved resources and call guides to provide education and answer questions.
• Conduct payer policy reviews and contribute insights at local, regional, and national levels.
• Manage assigned accounts virtually and coordinate with FAM team on support needs.
• Document call details accurately to ensure compliance.
• Navigate CRM platform and internal processes.
• Maintain confidentiality of PHI and comply with all laws and policies.
• Escalate issues appropriately to the Field Access Manager team.
• Complete all required training and adhere to policies and regulations.

Knowledge, Skillset, and Abilities

• Knowledge of private/commercial payers and processes.
• Strong problem-solving and attention to detail.
• Excellent communication skills for engaging with healthcare providers and staff.
• Effective collaboration skills.

Requirements

• BS/BA Degree
• Proven success in a virtual environment
• 3+ years in reimbursement, patient access, market access, or related fields
• Experience engaging HCP staff for support and education
• Experience with payer reimbursement processes, preferably Medicare Part D
• Product launch experience preferred
• Experience with specialty pharmacy networks
• Patient-centric mindset, emotional intelligence, and empathy
• Excellent interpersonal, listening, and communication skills
• Strong business acumen
• Highly organized with attention to detail and multi-tasking skills
• Proficient in Microsoft Office Suite

About Inizio Engage: Inizio Engage is a healthcare-focused engagement partner committed to improving lives through innovative solutions. We value empowerment, challenge, teamwork, curiosity, and integrity. We are an equal opportunity employer and welcome applicants regardless of age, race, gender, or background.