Virtual Access Manager

Inizio Engage; Portland (OR); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative company specializing in healthcare engagement solutions. As a Virtual Access Manager, you'll play a crucial role in educating healthcare providers about patient access and reimbursement processes. This position offers a competitive compensation package, excellent benefits, and a supportive company culture recognized as a top workplace. Your expertise will help improve patient outcomes while working collaboratively in a virtual environment. If you're passionate about making a difference in healthcare, this is the opportunity for you!

Benefits

Competitive compensation

Medical, dental, and vision benefits

401k

Paid maternity and bonding time

Employee discounts/promotions

Performance-driven incentives

Company-wide recognition and awards

Exceptional company culture

Qualifications

• 3+ years experience in reimbursement, patient access, or market access.
• Experience engaging HCP staff and navigating payer reimbursement.

Responsibilities

• Engage HCPs to educate on access to prescribed treatments.
• Identify and resolve patient access issues proactively.
• Document call details accurately for compliance.

Skills

Problem-solving

Detail orientation

Communication skills

Collaboration

Education

BS/BA Degree

Tools

Microsoft Office

CRM platforms

Job description

Be among the first 25 applicants.

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions, and Medical Affairs businesses. The Virtual Access Manager will provide access education to HCPs of insured patients who enroll in the program and have been prescribed one of our client’s brands. They will engage healthcare providers and their staff to communicate and educate on patient pharmacy benefit coverage, prior authorization processes, general payer policy criteria, and affordability programs supporting the initiation of the products. They will have a solid understanding of the local, regional, and national payer landscape. Exceptional customer and patient engagement skills, attention to detail, and the ability to think comprehensively are a must. The Virtual Field Access Manager will report to a National Manager. This is an opportunity to join Inizio Engage and represent a top biotechnology company!

What’s in it for you?

• Competitive compensation
• Excellent benefits: accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
• Generous performance-driven incentive compensation package
• Competitive environment with company-wide recognition, contests, and awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021
• Awarded a Great Place to Work in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022

Responsibilities

• Engage healthcare providers and office staff to educate on access to prescribed treatments, including addressing questions about initial access, insurance approval, and reauthorizations.
• Educate HCP office staff about prior authorization & appeals processes, how to access forms, and submission procedures.
• Proactively identify and resolve patient access and reimbursement issues within your geography.
• Provide factual process information to HCPs using PHI with patient consent.
• Serve as reimbursement expert for patient support services team.
• Use approved resources and call guides to provide education and answer questions.
• Conduct payer policy reviews and contribute insights to team and leadership.
• Manage assigned accounts virtually and support ongoing needs.
• Document call details accurately to ensure compliance.
• Navigate CRM platforms and internal processes efficiently.
• Maintain confidentiality of PHI and comply with all laws and policies.
• Escalate issues appropriately to the Field Access Manager team.
• Complete all required training and adhere to policies and legal requirements.

Knowledge, Skillset, and Abilities

• Knowledge of private/commercial payers and processes.
• Strong problem-solving, detail orientation, and communication skills.
• Ability to collaborate effectively.

Requirements

• BS/BA Degree.
• Proven success in a virtual environment.
• 3+ years experience in reimbursement, patient access, market access, or related fields.
• Experience engaging HCP staff and navigating payer reimbursement, especially Medicare Part D.
• Product launch experience preferred.
• Experience with specialty pharmacy networks.
• Patient-centric mindset with emotional intelligence and empathy.
• Excellent interpersonal, listening, and presentation skills.
• Strong business acumen and organizational skills.
• Proficiency in Microsoft Office.

About Inizio Engage

Inizio Engage specializes in healthcare engagement solutions, combining data, science, and technology. Our mission is to improve lives by supporting healthcare professionals and patients. We value empowerment, challenge, teamwork, innovation, and integrity. We are an equal opportunity employer, considering all qualified applicants without regard to protected characteristics. We welcome applicants with arrest and conviction records in accordance with local laws.