VIPER Deployment Lead: Automotive AI Hardware Onsite

ACV Auctions; Fort Worth (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health plans

Disability & Life Insurance

Dental & Vision coverage

Paid time off

Job summary

ACV Auctions is seeking a Product Delivery Specialist to lead on-site VIPER deployments at automotive dealerships. You will install hardware, configure integrations with DMS/CRM systems, and guide dealership leadership through the first 30 days to maximize value from ACV powered solutions.

You will work with service and sales managers, adapt deployment plans, train staff, and resolve field issues. This role requires automotive tech experience and comfort working in dealership environments.

Qualifications

• 3-7 years in field implementation, technical onboarding, or solutions engineering, ideally in automotive technologies.
• Occasional physical activity, including lifting up to 50 pounds, may be required on an incidental basis in the course of overseeing installations.
• Direct experience with automotive dealer-facing software systems (such as DMS, IMS, CRM, inspection).
• Experience working with dealer senior management and in customer relationship management roles.
• Comfortable working in an automotive dealership environment directing and coordinating install technicians.
• Wired to solve problems without a detailed playbook.

Responsibilities

• Own each customer's end-to-end VIPER deployment as ACV's on-site advisor to dealership ownership and senior management.
• Independently assess each dealership's operations and design a customized deployment and configuration plan.
• Review and approve pre-install assessments to confirm dealership readiness.
• Direct and oversee on-site hardware installation; assist installation technicians to perform limited hands-on installation on occasion.
• Configure customer-specific software settings and select integration approaches for dealer DMS, service platforms, and similar software.
• Diagnose and resolve technical and integration issues in the field, escalating only code-level matters to Engineering.
• Make the final go/no-go decision on launch readiness and customer handover.
• Resolve customer escalations, complaints, and disputes on site; commit ACV to remediation within defined parameters.
• Advise dealership leadership on operational changes to maximize adoption and formulate customer-specific adoption strategies.
• Provide on-site training to dealership staff within the first week; retrain existing customers as needed.
• Support remote diagnostics and resolution for post-launch issues during the 30-day adoption window.
• Partner with Product and Engineering to communicate field-level bugs, feature requests, and integration gaps.
• Contribute to installation standards, checklists, and SOPs as the VIPER program scales.

Skills

Field implementation

Technical onboarding

Solutions engineering

Automotive technologies

Job description

ACV Auctions is seeking a Product Delivery Specialist to lead on-site VIPER deployments at automotive dealerships. You will install hardware, configure integrations with DMS/CRM systems, and guide dealership leadership through the first 30 days to maximize value from ACV powered solutions.

You will work with service and sales managers, adapt deployment plans, train staff, and resolve field issues. This role requires automotive tech experience and comfort working in dealership environments.