On-Site VIPER Deployment Specialist

ACV Auctions; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Employee Stock Purchase Program

Job summary

ACV Auctions is hiring a Product Delivery Specialist to lead on-site VIPER deployments for auto dealers. You will install hardware, configure integrations with dealer management systems and CRMs, and train staff during the first week.

As the customer's primary on-site advocate, you will translate dealership operations into a tailored deployment plan, drive adoption with service and sales teams, and collaborate with Product and Engineering during the 30-day post-launch window.

Qualifications

• 3–7 years in field implementation, technical onboarding, or solutions engineering in automotive tech.
• Experience with automotive dealer-facing software systems (DMS, IMS, CRM).
• Willingness to travel approximately 75% of the time.
• Ability to work on-site in dealership environments and coordinate install technicians.
• Comfortable solving problems without a detailed playbook.

Responsibilities

• Own end-to-end VIPER deployment for dealership ownership and senior management on-site.
• Design a customized deployment and configuration plan for each dealership.
• Review and approve pre-install assessments to confirm readiness.
• Direct and oversee on-site hardware installation; assist technicians as needed.
• Configure software settings and integrations for DMS, service platforms, and CRM.
• Resolve field issues and escalate only code-level matters to Engineering.

Skills

Field implementation

CRM experience

Tools

DMS

IMS

CRM

Job description

ACV Auctions is hiring a Product Delivery Specialist to lead on-site VIPER deployments for auto dealers. You will install hardware, configure integrations with dealer management systems and CRMs, and train staff during the first week.

As the customer's primary on-site advocate, you will translate dealership operations into a tailored deployment plan, drive adoption with service and sales teams, and collaborate with Product and Engineering during the 30-day post-launch window.