VIP Windows Desktop Support Engineer (Tier 2/3)

TEKsystems; New York (NY); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness

Accident, and Hospital 401(k) Plan

Pre-tax and Roth post-tax

Life Insurance

Disability (Short & Long-term)

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems in New York, NY is seeking a Tier 2/3 Desktop Support Engineer to provide advanced Windows desktop support in a fast-paced enterprise environment. You will serve as a key escalation point for complex end-user issues while delivering executive white-glove support to senior leaders.

The ideal candidate has strong Windows desktop expertise, hands-on experience with Microsoft Intune and Windows Autopilot, Azure AD administration, and Microsoft 365, and excellent communication.

Qualifications

• 5+ years of desktop support experience, including significant Tier 2 and Tier 3 troubleshooting responsibilities.
• Strong experience supporting Windows desktop environments.
• Hands-on experience with Microsoft Intune for device management and endpoint administration.
• Experience deploying and managing devices using Windows Autopilot.
• Strong knowledge of Azure AD / Microsoft Entra ID administration and identity management.
• Experience supporting Microsoft 365 applications and services.
• Excellent verbal and written communication skills.
• Proven ability to provide executive/VIP white-glove support with professionalism and discretion.
• Strong troubleshooting, problem-solving, and documentation skills.

Responsibilities

• Provide Tier 2 and Tier 3 support for escalated desktop, laptop, mobile device, and application issues.
• Deliver high-touch, executive-level white-glove support for VIP users and leadership teams.
• Troubleshoot and resolve complex Windows operating system, hardware, software, and connectivity issues.
• Manage and support endpoint deployment, configuration, and lifecycle activities using Microsoft Intune and Windows Autopilot.
• Administer user accounts, access, authentication, and device management within Azure AD / Entra ID.
• Diagnose and resolve issues related to Microsoft 365 applications, identity management, and endpoint security policies.
• Collaborate with infrastructure, networking, and security teams to identify root causes and implement long-term solutions.
• Document troubleshooting steps, resolutions, and support procedures to improve service delivery.
• Participate in technology refresh projects, workstation deployments, and system upgrades.
• Maintain a high standard of customer service while meeting established SLAs and support expectations.

Skills

Windows Desktop Support (Tier 2/3)

Microsoft Intune

Windows Autopilot

Azure AD / Microsoft Entra ID

Executive White-Glove Support

Customer Service & Communication

Microsoft 365 Support

Advanced Troubleshooting & Root Cause

Job description

TEKsystems in New York, NY is seeking a Tier 2/3 Desktop Support Engineer to provide advanced Windows desktop support in a fast-paced enterprise environment. You will serve as a key escalation point for complex end-user issues while delivering executive white-glove support to senior leaders.

The ideal candidate has strong Windows desktop expertise, hands-on experience with Microsoft Intune and Windows Autopilot, Azure AD administration, and Microsoft 365, and excellent communication.