VIP Support Coordinator - Full Time (Call Center LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Caesars Entertainment in Las Vegas, NV is seeking a VIP Support Coordinator for a full-time, on-site role in our Call Center LV. You will assist casino guests and Casino Marketing Teams with reservations, verify offers, book, modify, cancel, and cross-sell across Direct Marketing, Complimentary, Best Rate, and Friends & Family programs.

The ideal candidate has at least 1 year of customer service or sales experience, strong communication and problem-solving skills, and the ability to multi-task

Qualifications

• 1-year Customer Service or Sales experience.
• Must have stable work history and be computer literate.
• Proficient in LMS, WINET, ACS, HET CMS, CLU, Scheduler and knowledge of: Golf switch, Amenities, RSVIP/ProHost.
• Knowledgeable of all CET properties.
• Knowledge of Windows based PC Applications
• Excellent interpersonal communication, team building and problem-solving skills are required.
• Ability to perform full duties of dexterity and visual perception
• Maintain a clean and organized work environment.
• The ability to calmly handle multiple guest situations.

Responsibilities

• Maintains high level of sales and service skills so as to meet department standards on Quality Assurance Monitor, Customer Survey/Feedback, Conversion, Cross Sell and other standards as determined by management.
• Follows department selling strategies including but are not limited to, rate quoting, sales techniques and multi property and cross selling.
• Completes daily tasks such as but not limited to booking, changing, or canceling a reservation
• Performs various daily tasks such as but not limited to verifying offers, booking, changing, canceling, cross-selling and comping special events and casino reservations. Must be able to perform all said functions for the Las Vegas Region.
• Priorities and handles multiple tasks
• Meets department punctuality, attendance and adherence guidelines.
• Meets department appearance guidelines.
• Safeguards guest confidentiality and privacy in accordance with company and department standards.
• Handles all incoming customers and host transactions promptly, efficiently, accurately and professionally.
• Clearly communicates and demonstrates enthusiastic service.
• Assists with special projects and/or additional duties as directed by a supervisor.
• Follows supervisor/manager directions, special projects or additional duties and adheres to a schedule.

Skills

Interpersonal communication

Team building

Problem solving

Customer Service

Sales experience

Multitasking

Education

High School Diploma or equivalent

Tools

LMS

WINET

ACS

HET CMS

CLU

Scheduler

Golf switch

Amenities

RSVIP/ProHost

Job description

VIP Support Coordinator - Full Time (Call Center LV)

Las Vegas, NV, United States (On-site)

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Casino Customer Service (CCS) Coordinators are well-informed, courteous team members who provide our valued guests and Casino Marketing Teams with information and assistance. It is the duty of this coordinator team to project a warm, gracious and helpful image to all internal and external guests and fellow team members, while assisting them with their reservation needs. The CCS Coordinator assists casino guests including but not limited to Gold, Platinum, Diamond and Seven Star Members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate and Friends and Family Reservations; including verifying offers, booking, modifying, canceling and cross-selling. Additionally, the CCS Coordinator assists casino guests and the Casino Marketing Teams with room, limo, golf, show, spa, restaurant and bill back reservations.

How You Will Create the Extraordinary

• Maintains high level of sales and service skills so as to meet department standards on Quality Assurance Monitor, Customer Survey/Feedback, Conversion, Cross Sell and other standards as determined by management.
• Follows department selling strategies including but are not limited to, rate quoting, sales techniques and multi property and cross selling.
• Completes daily tasks such as but not limited to booking, changing, or canceling a reservation
• Performs various daily tasks such as but not limited to verifying offers, booking, changing, canceling, cross-selling and comping special events and casino reservations. Must be able to perform all said functions for the Las Vegas Region.
• Priorities and handles multiple tasks
• Meets department punctuality, attendance and adherence guidelines.
• Meets department appearance guidelines.
• Safeguards guest confidentiality and privacy in accordance with company and department standards.
• Handles all incoming customers and host transactions promptly, efficiently, accurately and professionally.
• Clearly communicates and demonstrates enthusiastic service.
• Assists with special projects and/or additional duties as directed by a supervisor.
• Follows supervisor/manager directions, special projects or additional duties and adheres to a schedule.

What You Will Need

• High School Diploma or equivalent required.
• 1-year Customer Service or Sales experience.
• Must have stable work history and be computer literate.
• Proficient in LMS, WINET, ACS, HET CMS, CLU, Scheduler and knowledge of: Golf switch, Amenities, RSVIP/ProHost.
• Knowledgeable of all CET properties.
• Knowledge of Windows based PC Applications
• Excellent interpersonal communication, team building and problem-solving skills are required.
• Ability to perform full duties of dexterity and visual perception
• Maintain a clean and organized work environment.
• The ability to calmly handle multiple guest situations.

ADDITIONAL REQUIREMENTS

• Must be 21-years of age or older.
• Must have a pleasant speaking voice and demonstrate strong service skills, enthusiasm, and verbal communication skills.
• Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.
• Must be able to read, write, speak and understand English.
• Must be able to work in high and low stress areas.
• Must be able to work in close quarters.
• Must be multi-task oriented.
• Must be able to work with minimal supervision.
• Must present oneself in a professional manner.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89774
• Job Category Call Center and Reservations