Luxury Sales Manager - Caesars Palace

Caesars Entertainment; Las Vegas (NV); On-site; USD 80,000 - 120,000; Full time

Job summary

Caesars Entertainment in Las Vegas seeks a Luxury Sales Manager to support the Luxury Sales team with account management, CRM upkeep, direct bookings, and event coordination. You will prepare materials, organize VIP experiences, and liaise across Sales, Reservations, Revenue Management, Operations, and Marketing.

The role requires excellent organization, strong communication, and hospitality expertise; it is an in-person position with multi-department collaboration and occasional evening/weekend

Qualifications

• Bachelor's degree preferred or equivalent hospitality experience.
• 3+ years of hospitality, luxury travel, sales support, or administrative experience.
• Experience with CRM and hotel sales platforms preferred.

Responsibilities

• Provide daily administrative support to the Luxury Sales team.
• Maintain accurate account records and production data in CRM systems.
• Prepare sales materials, proposals, contracts, and partner communications.
• Organize calendars, meetings, and travel arrangements.
• Coordinate VIP arrivals, amenities, and guest requests; communicate preferences to operations.
• As Liaison across departments, assist with budgets, forecasts, and business reviews.

Skills

Organizational skills

Written communication

Administrative skills

Multitasking

Discretion

Relationship management

Reporting

Guest service

Problem solving

Professionalism

Team collaboration

Interpersonal presence

Flexibility

Education

Bachelor's degree preferred

Tools

CRM platforms

Microsoft Office

Excel

PowerPoint

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Luxury Sales Manager is an entry to mid level Sales position and provides comprehensive administrative and operational support to the Luxury Sales team through account management, reporting, client communications, and project coordination. This role is responsible for maintaining CRM data integrity, processing luxury inquiries and direct bookings, preparing sales materials and reports, coordinating VIP guest experiences, managing events and site inspections, and serving as a liaison between Sales, Revenue Management, Reservations, Operations, and Marketing.

How You Will Create the Extraordinary

The Luxury Sales Manager ensures the seamless execution of sales initiatives, partner programs, and guest experiences while supporting the department's overall revenue and business objectives.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while serving as a key liaison between the Guest, Client, Luxury Sales, Reservations, Revenue Management, Marketing, and Hotel Operations.

All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures. This is an in person/in office position.

• Provide daily administrative support to the Luxury Sales team.
• Maintain accurate account records, contacts, and production data within CRM systems.
• Prepare sales presentations, proposals, contracts, and partner communications.
• Organize calendars, meeting schedules, and travel arrangements as needed.
• Maintain department files, reports, and sales documentation.
• Luxury call intake, converting inquiries, processing direct bookings.
• Compile weekly, monthly, and quarterly production reports.
• Track account performance, booking trends, and market share data.
• Assist in preparing budgets, forecasts, and business reviews.
• Monitor luxury partner production and identify reporting discrepancies.
• Coordinate VIP arrivals, amenities, and special guest requests.
• Communicate guest preferences to operational departments.
• Track and follow up on VIP issues, resolutions, and service recoveries.
• Assist with itinerary planning and pre-arrival communications for key guests.
• Coordinate client events, webinars, site inspections, and familiarization trips.
• Manage event logistics, invitations, attendee tracking, and follow-up communications.
• Prepare meeting agendas, minutes, and action plans.
• Support trade show and sales mission planning.
• Coordinate client events, webinars, site inspections, and familiarization trips.
• Manage event logistics, invitations, attendee tracking, and follow-up communications.
• Prepare meeting agendas, minutes, and action plans.
• Support trade show and sales mission planning.
• Act as a liaison between Luxury Sales, Reservations, Revenue Management, Hotel Operations, and Marketing.
• Coordinate VIP arrivals, amenities, and special guest requests.
• Communicate guest preferences to operational departments.
• Track and follow up on VIP issues, resolutions, and service recoveries.
• Assist with itinerary planning and pre-arrival communications for key guests.
• Assist with internal project tracking

What You Will Need

• Excellent organizational, planning, and time management skills.
• Strong written, verbal, and professional communication skills and demeanor.
• Exceptional administrative skills with strong attention to detail.
• Ability to multitask, manage timelines and deliverables, and prioritize effectively in a fast-paced environment.
• Ability to maintain discretion and confidentiality when handling sensitive information.
• Strong relationship management skills with the ability to build internal partnerships and work effectively across departments.
• Experience with reporting, analysis, and project coordination.
• Strong guest service focus and commitment to supporting team objectives.
• Sound judgment, decision-making, and problem-solving skills.
• Ability to anticipate issues, independently resolve routine challenges, and elevate matters when appropriate.
• Considers the impact of decisions on guests, partners, and the organization.
• Demonstrates professionalism, consistency, and good judgment when handling complex operational, guest, and employee matters.
• Influences and collaborates effectively without direct authority.
• Highly engaged, approachable, collaborative, and committed to fostering a respectful team environment.
• Mature, confident, patient, and emotionally intelligent, with exceptional interpersonal presence.
• Must be able to work flexible hours, including evenings and weekends.
• Ability to manage multiple priorities and heavy business volumes under tight deadlines.
• Ability to handle sensitive guest and team member situations in a timely and professional manner.
• Must be able to tolerate areas containing secondhand smoke.
• Must be able to lift and carry up to 35 pounds.
• Must be able to bend, crouch, kneel, twist, and work at a desk or counter while performing job duties.
• Must be able to respond to visual and auditory cues.
• Must possess manual dexterity sufficient to operate office equipment.
• Must be able to communicate effectively in person and by telephone with guests and team members.
• Must be able to recognize and respond to individuals requiring assistance.
• Must be able to maneuver throughout the office and property.

ADDITIONAL REQUIREMENTS

• Bachelor's degree preferred or equivalent hospitality experience.
• 3+ years of hospitality, luxury travel, sales support, or administrative experience.
• Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Experience with CRM and hotel sales platforms preferred.
• Able to effectively communicate in English, in both written and oral forms.
• Experience working in the following sectors/areas: Personal Assistant, Guest Service, Guest Relations, Lifestyle and/or Account Management, Luxury Travel.
• Long term growth within the luxury hospitality market sector

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.