Charter Operator I - Corporate (Las Vegas)

Caesars Entertainment; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Caesars Entertainment in Las Vegas is seeking a Charter Operations I to support charter guests, manage emails and chat, and validate reservations across Skyforce and LMS. You may also handle outbound calls and assist the charter operations team daily.

The role requires 1-3 years in hotel/casino/call center or charter operations, strong Excel skills, and solid guest relations with English communication. Hybrid work in Las Vegas area offered.

Qualifications

• High School Diploma or equivalent is required.
• 1-3 years Hotel / Casino / Call Center / Charter Operations experience preferred.
• Strong computer knowledge of Excel preferred.
• Ability to communicate in English is required.
• Strong guest relations skills are required.

Responsibilities

• Day-to-day monitoring, replies, and escalation for inbound email boxes.
• Supporting the call center team through reviewing and quickly replying to chat.
• Validating Skyforce reservations are accurately reflected in LMS and all reporting.
• Make outbound calls as necessary, including waitlisted guests and delay notifications.
• Receiving inbound calls as necessary when call center volumes rise.
• Research reservations and questions from charter operations, revenue management, or call center teams.
• TPA auditing to ensure all TPA’s are received before flight departs.
• General support for the entire charter operations team.

Skills

Call Center Experience

Customer Service

Microsoft Excel

Charter Operations

Education

High School Diploma or equivalent

Job description

Las Vegas, NV, United States (Hybrid)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Charter Operations I role will support the travel arrangements for the Charter Program guests. They will administer the chat with the call center team and oversee the day-to-day monitoring of the email boxes associated with the program. To ensure a high level of accuracy, they will lead the validation of the charter reservations in both Skyforce and LMS. From time to time, as assigned they will be willing and able to receive calls and make outbound calls to guests. Overall support of the charter operations team will be another part of the role.

How You Will Create the Extraordinary

• Day to day monitoring, replies, and escalation for inbound email boxes.
• Supporting the call center team through reviewing and quickly replying to chat.
• Validating Skyforce (Charter Software) reservations are accurately reflected in LMS and all reporting.
• Make outbound calls as necessary, can include waitlisted guests, missing TPA’s and delay notifications.
• Receiving inbound calls as necessary can include times when the call center is seeing high volumes and callbacks from guests.
• Research reservations and/or questions from charter operations, revenue management or call center teams.
• TPA auditing to ensure all TPA’s are received before flight departs.
• General support for the entire charter operations team includes assisting all team members.

What You Will Need

• High School Diploma or equivalent required.
• 1-3 years Hotel / Casino / Call Center / Charter Operations experience preferred.
• Strong computer knowledge of Excel preferred.
• Ability to communicate in English is required.
• Strong guest relations skills are required.

ADDITIONAL REQUIREMENTS

• Must be able to communicate well in person, on the telephone and in correspondence.
• Must be able to deal with upset customers and deliver unwelcome news.
• Must be able to pivot from day to day and hour to hour depending on the needs of the business.
• Must be able to communicate well in person, on the telephone and in correspondence.
• Must be able to deal with upset customers and deliver unwelcome news.
• Must be able to pivot from day to day and hour to hour depending on the needs of the business.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89074
• Job Category Call Center and Reservations
• Job Schedule Full time