Spa Experience Concierge

San Manuel; New York (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

San Manuel is seeking a Spa Room Specialist reporting to the Supervisor, Spa Services, to guide guests through their spa experience while maintaining service and facility standards. You will greet guests, orient them to spa amenities, assist in preparing rooms, and ensure cleanliness and safety.

You will support service providers, maintain stock, deliver personalized hospitality, and adapt in a fast-paced casino spa setting.

Qualifications

• High School diploma or GED is required.
• Minimum one (1) year of experience in customer service is required.
• Previous experience in a luxury spa or salon environment is preferred.

Responsibilities

• Greets all guests and provide guests with personal, gracious, and professional service perceptive to their individual wants and needs, at all times.
• Familiarizes guests with the locker room experience, salon-grooming area, fitness care amenities and provides all appropriate spa accoutrements to guest.
• Assists in the preparation of rooms and tools for scheduled treatments, as necessary. Ensures proper set-up and cleanliness of the treatment rooms including sanitizing according to the approved sanitizing procedures. (15%)
• Replenishes treatment products in treatment and dispensary areas and removes any items left behind by guests such as towels and robes, as needed.
• Ensures the locker room is fully equipped and all items are ready for guest use; including ensuring that individual guest lockers are compliant with locker room standards and expectations.
• Creates a “Guest for Life” by providing each guest with the highest quality experience through personalized service by exhibiting a genuine sense of concern for the guest comfort and safety.
• Models and upholds enterprise and department policies and procedures as well as standard operating procedures. Ensures day-to-day operations including product receiving, fulfillment, training/certification requirements, and compliance in accordance with applicable policies and procedures.
• Performs other duties as assigned to support the efficient operation of the department.

Skills

Guest service

Interpersonal skills

Communication

Teamwork

Multitasking

Discretion

Customer focus

Adaptability

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

San Manuel is seeking a Spa Room Specialist reporting to the Supervisor, Spa Services, to guide guests through their spa experience while maintaining service and facility standards. You will greet guests, orient them to spa amenities, assist in preparing rooms, and ensure cleanliness and safety.

You will support service providers, maintain stock, deliver personalized hospitality, and adapt in a fast-paced casino spa setting.