VIP Concierge & Reservations Expert

San Manuel Band of Mission Indians; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

San Manuel Band of Mission Indians invites applications for the VIP Services Representative to assist with hotel and event reservations, guest relations, and loyalty initiatives at Yaamava’ Resort and Casino. The role requires direct public contact and adherence to department standards and policies.

You will coordinate reservations, verify guest profiles and preferences, support casino hosts, and communicate clearly in a fast-paced environment while delivering superior service.

Qualifications

• High School diploma or GED required.
• Two years of guest service experience required; casino environment preferred.

Responsibilities

• Handle hotel, event, and entertainment reservations for patrons.
• Assist with guest arrivals, profile updates, and escort/amenities coordination.
• Perform other duties to support department operations.

Skills

Effective communication

Interpersonal skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

San Manuel Band of Mission Indians invites applications for the VIP Services Representative to assist with hotel and event reservations, guest relations, and loyalty initiatives at Yaamava’ Resort and Casino. The role requires direct public contact and adherence to department standards and policies.

You will coordinate reservations, verify guest profiles and preferences, support casino hosts, and communicate clearly in a fast-paced environment while delivering superior service.