VIP Spa Concierge — Guest Experience Lead

San Manuel Band of Mission Indians; Highland (CA); On-site; USD 38,000 - 55,000; Full time

Job summary

San Manuel Band of Mission Indians is seeking a Guest Services/ Spa Concierge professional to manage reservations for spa services, pool rentals, day passes and events with superior guest service. You will assist guests with changes, verify profiles, and coordinate VIP arrivals to provide a seamless experience.

You will also handle POS transactions, support retail and spa teams, maintain policy compliance, and contribute to a high-energy, customer-focused environment.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Initiates and connects with guests in person and by phone to manage reservations for Spa services, pool rentals, day passes, and events with top guest service.
• Assists guests with booking changes and inquiries; researches guest profiles to identify special requests and guide to appropriate Therapist or service.
• Manages VIP arrivals and coordinates with staff for escorts and delivery of amenities.
• Handles Point of Sale transactions and ensures accuracy across tender types; closes out POS at end of shift.
• Supports Spa Concierge team to achieve financial goals and KPIs; assists with visual merchandising and product/service knowledge.
• Models best-in-class standards and collaborates with Spa and Retail front desk teams to deliver operational excellence.
• Maintains cleanliness, safety, and policy compliance across Spa facilities and related areas.

Skills

Guest service

Multitasking

Effective communication

Discretion with confidential info

Professional demeanor

Team collaboration

Customer relationship

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

San Manuel Band of Mission Indians is seeking a Guest Services/ Spa Concierge professional to manage reservations for spa services, pool rentals, day passes and events with superior guest service. You will assist guests with changes, verify profiles, and coordinate VIP arrivals to provide a seamless experience.

You will also handle POS transactions, support retail and spa teams, maintain policy compliance, and contribute to a high-energy, customer-focused environment.