Spa | Spa Concierge Full- time

Fontainebleau Miami Beach; Miami Beach (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Fontainebleau Miami Beach seeks a dedicated spa and salon operations staff member to ensure quality and service standards are maintained. Responsibilities include managing bookings, maintaining cleanliness, processing billing, and assisting guests with inquiries. Previous experience in a spa resort environment is preferred along with a high school education. This role offers a chance to work in a luxurious setting at one of Miami Beach's most significant hotels.

Qualifications

• Previous experience in spa resort environment preferred.

Responsibilities

• Properly open, close, and maintain the spa and salon according to standard operating procedures.
• Answer phones and process spa and salon reservations, changes, or cancellations.
• Maintain cleanliness, sanitation, and organization of work areas.
• Accurately explain spa and salon treatment menu and packages to guests.
• Assist guests regarding resort directions and amenities.
• Process billing and posting for spa, salon, and retail services.
• Assist in all areas of spa and salon operations as necessary.

Education

High school education or equivalent

Job description

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsible for the daily reservation and service operations of the Spa and Salon to ensure quality standards and services to deliver an unequaled spa experience for guests.

Responsibilities

• Properly open, close, and maintain the spa and salon according to standard operating procedures.
• Answer phones and accurately process all spa and salon reservations, changes, or cancellations in spa and salon system, confirm reservations, and inform guests of spa and salon policies.
• Maintain and monitor the cleanliness, sanitation, and organization of assigned work areas and staff to ensure a safe, clean, and effective working area and staff.
• Accurately explain spa and salon treatment menu and packages to guests.
• Assist and provide courteous and competent personal services for guests regarding resort directions, food & beverage amenities, laundry services, etc.
• Process all billing and posting for spa, salon, and retail services; report any overages and shortages to the Spa Guest Supervisor.
• Assist in all areas of spa and salon operations as necessary.
• Perform other related duties as assigned.
• Ability to maintain confidentiality of sensitive information.
• Ability to communicate effectively and establish and maintain effective working relationships with staff.

Qualifications

• Previous experience in spa resort environment preferred.
• High school education or equivalent preferred.