VIP Server - AVA Garden Bar

Live! Hospitality & Entertainment; St. Louis (MO); On-site; USD 30,000 - 48,000; Full time

Job summary

AVA Garden Bar in St. Louis blends upscale nightclub energy with an outdoor oasis, offering creative programming and a vibrant guest experience. This VIP Server role focuses on delivering outstanding service, upselling cocktails, and guiding guests through a dynamic menu in a fast-paced setting.

Ideal candidates bring at least 1 year of serving in a busy venue, fluency in English, and a friendly, professional demeanor. Shifts may include nights and weekends in a lively Ballpark Village location.

Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferably nightclub environment; knowledge of liquor brands, beer, wine and garnishments.
• Must meet state legal age requirements.
• Must speak fluent English; other languages preferred.
• Must be courteous, pleasant and good natured.
• Strong communication skills with guests, bartenders and staff.
• Alcohol awareness certification or valid food service permit as required locally.
• Reading and writing abilities used for orders and paperwork.
• Basic math skills for cash handling.
• Weekend/night work may be required.

Responsibilities

• Greet guests and take beverage and food orders promptly.
• Serve cocktails and menu items; up-sell when taking orders.
• Maintain energetic, outgoing, professional demeanor at all times.
• Communicate clearly with coworkers and kitchen staff; use POS system.
• Monitor guest age and alcohol service; report incidents.
• Be knowledgeable about all menu items to guide guest experience.
• Complete all side work and account for sales and payments.
• Coordinate with bartenders/kitchen for orders, ensure guest satisfaction.
• Promote teamwork and service across departments.

Skills

Serving experience

Fluent English

Cash handling

Communication

Alcohol knowledge

Reading writing

Basic math

Night shifts

Job description

AVA Garden Bar is one of St. Louis’ premier nightlife destinations, offering a unique experience that blends the energy of an upscale indoor nightclub with the vibrant atmosphere of an outdoor oasis. Located in the heart of Ballpark Village, AVA features high-energy entertainment, elevated hospitality, creative programming, and an inviting outdoor space that provides a one-of-a-kind setting for guests."

VIP Server Responsibilities Include, But Are Not Limited To

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times. Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction.
• Must be able to communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
• Communicate with guests clearly, patiently and with good humor.
• Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
• Consistently checks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Must be able to complete all side work assigned.
• Accurately account for all sales and payments from the guest.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.

VIP Server Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferrably nightclub environment. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must meet state legal age requirements.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

The VIP Server position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Must be able to efficiently and safely stand and move about the entire facility during each shift.
• Bending, stooping, kneeling, lifting.