VIP Bottle Server - AVA Rooftop Bar at Stateside Live

Xfinity Live!; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular entertainment venue in Philadelphia seeks a VIP Server to enhance guest experiences. Responsibilities include greeting guests, taking orders, serving food and drinks, and monitoring guest behavior. Successful candidates will have at least one year of experience in a fast-paced environment, excellent communication skills, and must be certified in alcohol awareness. This role requires the ability to lift items up to 50 pounds and may require work during nights and weekends. Join our team to deliver excellent service and create memorable experiences for our guests.

Qualifications

• At least 1 year of serving experience in a fast-paced venue, preferably nightclub.
• Must be courteous, pleasant, and good-natured.
• Must be able to handle cash and credit transactions.

Responsibilities

• Greet all guests and take beverage and food orders professionally.
• Serve cocktails and menu items while up-selling.
• Monitor guest alcohol consumption and behavior for safety.

Skills

Fluent English

Customer service

Teamwork

Math skills

Alcohol awareness

Education

Alcohol awareness certification

Food service permit

Job description

Locations

AVA Bar, AVA Rooftop Bar at Stateside Live! 1100 Pattison Ave, Philadelphia, PA 19148, USA

Elevated above the Sports Complex, AVA Rooftop Bar will introduce a refined open‑air experience to Stateside Live! Blending skyline views with a high‑energy social atmosphere, AVA will feature craft cocktails, curated entertainment, and a stylish rooftop setting designed for sunset gatherings and late‑night celebrations alike. With premium finishes, dynamic DJ programming, and an upscale yet approachable vibe, AVA Rooftop Bar will redefine nightlife in South Philadelphia.

VIP Server Responsibilities include, but are not limited to:

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Serve cocktails and/or menu items to bar guests; up‑sell when taking orders.
• Must be willing and able to show that you are an energetic, outgoing, fun person while maintaining professionalism at all times. Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction.
• Must be able to communicate effectively and clearly with co‑workers and kitchen staff both verbally and utilizing the point of sales system.
• Communicate with guests clearly, patiently and with good humor.
• Must be well‑versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
• Consistently checks guests’ identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Must be able to complete all side work assigned.
• Accurately account for all sales and payments from the guest.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.

VIP Server Qualifications

• At least 1 year of serving in a fast‑paced food and beverage venue, preferably nightclub environment. Knowledge of liquor brands, beer, wine, champagne, non‑alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized as a significant amount of time when interacting with guests, bartender, waitstaff, cooks, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

VIP Server position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Must be able to efficiently and safely stand and move about the entire facility during each shift.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.