VIP Server - AVA Garden Bar

ENT1009ECIL; St. Louis (MO); On-site; USD 19,000 - 30,000; Full time

Job summary

AVA Garden Bar in St. Louis is seeking a VIP Server to greet guests, take orders, and deliver cocktails with flair in a fast-paced nightlife setting. You will be expected to provide energetic, professional service while maintaining guest satisfaction.

Candidates must be fluent in English, understand POS systems, and be able to handle payments and prevent underage service. Night, weekend, and holiday shifts are common in this role.

Qualifications

• Minimum 1 year serving in a fast-paced venue.
• Must meet state legal age requirements.
• Must speak fluent English; other languages preferred.
• Alcohol awareness certification and/or food handler card required.
• Reading and writing abilities for taking orders and paperwork.

Responsibilities

• Greet guests and take beverage and food orders promptly and professionally.
• Serve cocktails and/or menu items; up-sell when taking orders.
• Maintain professionalism with energy and friendly service.
• Communicate clearly with guests, coworkers, and kitchen staff; use POS system.
• Monitor guest age and alcohol consumption; coordinate with management as needed.
• Handle cash and payments accurately and reconcile sales.
• Coordinate with bartenders and kitchen for orders; provide timely service.

Skills

Customer service

Communication

Cash handling

Alcohol knowledge

Teamwork

Upselling

Stamina

Fluent English

Education

Alcohol awareness certification

Food handler card

Tools

POS system

Cash register

Job description

AVA Garden Bar is one of St. Louis’ premier nightlife destinations, offering a unique experience that blends the energy of an upscale indoor nightclub with the vibrant atmosphere of an outdoor oasis. Located in the heart of Ballpark Village, AVA features high-energy entertainment, elevated hospitality, creative programming, and an inviting outdoor space that provides a one-of-a-kind setting for guests.\

VIP Server Responsibilities include, but are not limited to:

• Greet all guests and take beverage and food orders in a prompt and professionalmanner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times. Must be willingto provide outstanding and professional service with a smile to ensure guest satisfaction.
• Must be able tocommunicate effectivelyand clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
• Communicate withguests clearly, patiently and with good humor.
• Must be well-versed inallconcept products andmenu itemsin order to guide the guest experience and sell food and beverage items.
• Consistentlychecks guests’ identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Must be able to complete all side work assigned.
• Accurately account for all sales and payments from the guest.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.

VIP Server Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferably nightclub environment. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must meet state legal age requirements.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized as a significant amount of time when interacting with guests, bartender, waitstaff, cooks, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

The VIP Server position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Must be able to efficiently and safely stand and move about the entire facility during each shift.
• Bending, stooping, kneeling, lifting.