VIP Bottle Server - AVA Rooftop Bar at Stateside Live!

Stateside Live!; Philadelphia (Philadelphia County); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Stateside Live! AVA Rooftop Bar is hiring a VIP Server to greet guests, take orders, and serve cocktails with a focus on upselling and guest satisfaction. You will work in a refined open-air rooftop setting with skyline views, providing prompt, professional service and coordinating with bartenders and kitchen staff.

The role requires energy, reliability, and exceptional guest interaction skills in a fast-paced environment, with shifts potentially including nights and weekends.

Qualifications

• Must be fluent in English.
• Experience in fast-paced food and beverage venues.
• Ability to upsell and provide high-quality guest service.
• Knowledge of liquor brands, beers, wines, and garnishments is preferred.
• Able to stand for long periods and perform shift-related duties.

Responsibilities

• Greet guests and take beverage and food orders promptly and professionally.
• Serve cocktails and menu items; upsell where appropriate.
• Communicate effectively with guests and staff; use POS system accurately.
• Monitor guest behavior and manage alcohol service per guidelines.
• Perform side work and ensure accurate cash handling and payments.
• Coordinate with bartenders and kitchen for timely service and order accuracy.

Skills

Excellent communication

Upselling

Teamwork

Alcohol awareness

Cash handling

Education

Alcohol awareness certification

Food service permit

Tools

POS system

Job description

Elevated above the Sports Complex, AVA Rooftop Bar will introduce a refined open-air experience to Stateside Live! Blending skyline views with a high-energy social atmosphere, AVA will feature craft cocktails, curated entertainment, and a stylish rooftop setting designed for sunset gatherings and late-night celebrations alike. With premium finishes, dynamic DJ programming, and an upscale yet approachable vibe, AVA Rooftop Bar will redefine nightlife in South Philadelphia.

VIP Server Responsibilities include, but are not limited to:

• Greet all guests and take beverage and food orders in a prompt and professionalmanner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times.Must be willingto provide outstanding and professional service with a smile to ensure guest satisfaction.
• Must be able tocommunicate effectivelyand clearly with co-workers and kitchen staff both verbally andutilizing the point of sales system.
• Communicate withguests clearly, patiently and with good humor.
• Must be well-versed inallconcept products andmenu itemsin order to guide the guest experience and sell food and beverage items.
• Consistentlychecks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Must be able to complete all side work assigned.
• Accurately account for all sales and payments from the guest.
• AlertManagement of any service and/or safety issues.Make appropriate service recovery gestures according to establishedguidelines in order to ensure total guest satisfaction.
• Promoteteamwork and quality service through daily communication and coordinationwith other departments.
• Coordinatewith bartenders and kitchen for ordering and receipt of food and beverages.

VIP Server Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferrably nightclub environment. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must meet state legal age requirements.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized as a significant amount of time when interacting with guests, bartender, waitstaff, cooks, and supervisors.
• Alcoholawareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

VIP Server position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts,boxes, bottles, etc.).
• Must be able to efficiently and safely stand andmoveabout theentire facility during each shift.
• Bending,stooping, kneeling, lifting.