VIP Rooms Controller & Guest Experience

Socket.dev; New Jersey; On-site; USD 20,000 - 29,000; Full time

Job summary

Caesars Entertainment in Atlantic City, NJ is seeking a friendly, professional front desk agent to manage guest check-in, checkout, and requests with a focus on flawless service and guest satisfaction. The role emphasizes prompt handling of guest needs and strong communication.

Applicants should have a high school diploma, at least two years of front desk experience, excellent interpersonal skills, and a professional appearance.

Qualifications

• Excellent customer service skills required.
• High school diploma.
• Outstanding public relations, communication, and interpersonal skills.
• Professional appearance.
• Two years front desk experience.
• Working knowledge of the Atlantic City area.

Responsibilities

• Responsible for the efficient operation of the front desk, including guest check-in/check-out and handling requests promptly.
• Post charges and settle folios for guests and groups, resolve issues, and maintain accurate records.
• Answer guests’ calls promptly and courteously; document requests and communicate with relevant departments.
• Ensure a clean, welcoming front desk area and professional appearance.
• Promote Caesars Total Rewards programs and card membership.
• Collaborate with hotel operations to maintain guest satisfaction and security.

Skills

Customer service excellence

Communication skills

Interpersonal skills

Education

High school diploma

Job description

Caesars Entertainment in Atlantic City, NJ is seeking a friendly, professional front desk agent to manage guest check-in, checkout, and requests with a focus on flawless service and guest satisfaction. The role emphasizes prompt handling of guest needs and strong communication.

Applicants should have a high school diploma, at least two years of front desk experience, excellent interpersonal skills, and a professional appearance.