Rooms Controller - Full Time ( Harrah's Atlantic City )

Socket.dev; New Jersey; On-site; USD 20,000 - 29,000; Full time

Job summary

Caesars Entertainment in Atlantic City, NJ is seeking a friendly, professional front desk agent to manage guest check-in, checkout, and requests with a focus on flawless service and guest satisfaction. The role emphasizes prompt handling of guest needs and strong communication.

Applicants should have a high school diploma, at least two years of front desk experience, excellent interpersonal skills, and a professional appearance.

Qualifications

• Excellent customer service skills required.
• High school diploma.
• Outstanding public relations, communication, and interpersonal skills.
• Professional appearance.
• Two years front desk experience.
• Working knowledge of the Atlantic City area.

Responsibilities

• Responsible for the efficient operation of the front desk, including guest check-in/check-out and handling requests promptly.
• Post charges and settle folios for guests and groups, resolve issues, and maintain accurate records.
• Answer guests’ calls promptly and courteously; document requests and communicate with relevant departments.
• Ensure a clean, welcoming front desk area and professional appearance.
• Promote Caesars Total Rewards programs and card membership.
• Collaborate with hotel operations to maintain guest satisfaction and security.

Skills

Customer service excellence

Communication skills

Interpersonal skills

Education

High school diploma

Job description

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

$18.00 Per hour

Responsibilities

Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of casino and VIP guests based upon time of arrival, special requests and play based value. Authorized to view only the pre-approved room comping level; this position does not have authority to change information. Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs. Maintains accuracy within accommodation availability. Completes the non-zero balance report on a regular and on-going basis. Answers guests’ calls promptly and courteously and enters requests into dispatch system. Monitors the timeliness of response to each request and calls the guest back to ensure satisfaction. Responsible for the daily accurate completion of the Rooms Controller checklist. May be asked to assist at the Front Desk and support the Supervisor on duty with employee inquiries. Maintains an exceptional relationship with all hotel operations staff. Physically takes key checks and lost and found. Logs any out of the ordinary items and brings them to the attention of management. Expected to streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value. Helps to maintain and enhance a safe, secure and comfortable environment for our guests. Empowered to ensure that customer’s complaints/problems/issues are handled in a effective, prompt and courteous manner. Demonstrates a positive demeanor to customers, both internal and external, at all times.

Qualifications

Excellent customer service skills required. High school diploma. Outstanding public relations, communication, and interpersonal skills. Professional appearance. Two years front desk experience. Working knowledge of the Atlantic City area.

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.