Guest Experience Technician

Caesars Entertainment; Atlantic City (NJ); On-site; USD 31,684 - 53,726; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking a guest services professional. You will understand and respond to internal guests' needs, communicate in a friendly, respectful and clear manner, and provide timely and accurate information when unsure, using established service behaviors.

You will be a team player, cooperate across departments, speak positively about the company and coworkers, and help ensure service delivery times meet department standards, delivering consistent guest

Responsibilities

• Understands and responds to internal guests' needs.
• Communicates in a friendly, respectful and understandable manner.
• Politely gives consistent, timely and accurate information and finds answer when unsure.
• Uses outlined service behaviors when encountering guests.
• Meets expected service delivery times as defined by department's service standards or as required by receiver of service or goods.
• Is a team player, cooperates with employees within the department as well as other departments.
• Speaks positively about the company, co-workers and guests.

Job description

Caesars Entertainment in Atlantic City is seeking a guest services professional. You will understand and respond to internal guests' needs, communicate in a friendly, respectful and clear manner, and provide timely and accurate information when unsure, using established service behaviors.

You will be a team player, cooperate across departments, speak positively about the company and coworkers, and help ensure service delivery times meet department standards, delivering consistent guest