Rooms Controller- Full Time (Caesars Atlantic City)

Caesars Entertainment; Atlantic City (NJ); On-site; USD 20,664 - 28,929; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking a front desk professional to deliver warm, efficient guest service and ensure smooth check-in/check-out experiences. You will greet guests, manage room blocks, handle billing inquiries, and resolve issues with courtesy and speed.

A high school diploma and two years of front desk experience are required, with knowledge of the Atlantic City area and a professional appearance.

Qualifications

• Excellent customer service skills required.
• Outstanding public relations, communication, and interpersonal skills.
• Two years front desk experience.

Responsibilities

• Manage rooming process including pre-blocking, pre-registration and final check-in.
• View only pre-approved room comping level; no authority to change information.
• Post charges and settle folios; resolve due-outs and express check-outs.
• Maintain accuracy within accommodation availability.
• Complete non-zero balance report regularly.
• Handle incoming calls regarding same-day billing inquiries.
• Streamline operations by reviewing policies and processes.
• Maintain a safe, secure, and comfortable environment for guests.
• Address customer complaints promptly and courteously.
• Demonstrate a positive demeanor to customers at all times.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma

Job description

Job Description

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. $18.00 per hour

Responsibilities

• Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of guests based upon time of arrival, special requests and play based value.
• Authorized to view only the pre-approved room comping level; this position does not have authority to change information.
• Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
• Maintains accuracy within accommodation availability.
• Completes the non-zero balance report on a regular and on-going basis.
• Handles incoming calls regarding same day billing inquiries.
• Expected to streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.
• Helps to maintain and enhance a safe, secure and comfortable environment for our guests.
• Empowered to ensure that customer’s complaints/problems/issues are handled in an effective, prompt and courteous manner.
• Demonstrates a positive demeanor to customers, both internal and external, at all times.

Qualifications

• Excellent customer service skills required.
• High school diploma.
• Outstanding public relations, communication, and interpersonal skills.
• Professional appearance.
• Two years front desk experience.
• Working knowledge of the Atlantic City area.