Chauffeur Dispatch Coordinator

Avalon Transportation LLC; North Arlington (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

Health Insurance - Medical, Dental &  

Vision Coverage

Paid time off

Sign on and referral bonus program

Job summary

Avalon Transportation LLC in New Jersey seeks an Experienced Dispatcher to coordinate daily reservations and dispatch operations for chauffeurs. You will ensure on-time pickups and maintain up-to-date dispatch information while working with a fast-paced team.

The role requires knowledge of airports, hotels, and area venues, experience with dispatch software (Santa Cruz preferred), strong customer service, and the ability to multitask and make quick decisions in a demanding environment.

Qualifications

• Must know airports, hotels and entertainment venues in NJ/NY area.
• Familiar with a Limousine Dispatching program; Santa Cruz preferred.
• Excellent customer service and clear communication with clients and chauffeurs.
• Able to prioritize and multitask in a busy environment.
• Computer literate and able to update flights and maps.
• Able to make quick, accurate decisions in a fast-paced setting.
• Experience in the limousine industry is required.
• Good judgement when handling client situations.
• Heavy dispatch and customer service experience required.

Responsibilities

• Ensure that all customers are picked up on-time.
• Know location of all vehicles at all times while dispatching.
• Keep dispatch screen updated and coded accurately at all times.
• Communicate all changes and details with your chauffeurs, wingman, and any other appropriate personnel or customers.
• Oversee the checking in and out of vehicles and equipment, and communicating to the appropriate source any damage, loss, or abuse of either.
• Interact with office staff, managers, clients, and chauffeurs to ensure the accommodation of and/ or special requests pertaining to certain jobs.
• Take all customer calls that include reservations, changes, or cancellations.
• Handle customer complaints immediately, courteously, and efficiently.
• Report any problems with any reservation by creating an incident report.
• Coordinate rental vehicles when needed.

Skills

Airport knowledge

Customer service

Multitasking

Communication

Decision making

Fast-paced work

Limo industry experience

NJ/NY area knowledge

Scheduling software

Tools

Santa Cruz Dispatching

Job description

Avalon Transportation LLC in New Jersey seeks an Experienced Dispatcher to coordinate daily reservations and dispatch operations for chauffeurs. You will ensure on-time pickups and maintain up-to-date dispatch information while working with a fast-paced team.

The role requires knowledge of airports, hotels, and area venues, experience with dispatch software (Santa Cruz preferred), strong customer service, and the ability to multitask and make quick decisions in a demanding environment.