VIP Reservations & Rate Management Coordinator

crestline-external; Washington (District of Columbia); On-site; USD 40,000 - 64,000; Full time

Job summary

Crestline External is seeking a Reservations Coordinator responsible for handling guest room reservations with a focus on hotel business, negotiatied rates, VIP bookings and inventory management. The role requires maintaining guest history, processing changes, and maximizing rates to support occupancy and revenue.

You will ensure timely communication, manage group and corporate bookings, and collaborate with Sales and Reservations teams to provide exceptional guest service and accurate

Qualifications

• Education/Experience: Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Certificates & Licenses: None Required

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, mail, internally, and through the corporate reservations center or travel agencies.
• Maximize rate for all reservations.
• Manage reservations, departmental reservations, and VIP reservations.
• Promote and sell holiday and other packages to callers requesting reservations on designated dates.
• Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
• Prepare and maintain the 10-day forecast report for the hotel team.

Education

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Job description

Crestline External is seeking a Reservations Coordinator responsible for handling guest room reservations with a focus on hotel business, negotiatied rates, VIP bookings and inventory management. The role requires maintaining guest history, processing changes, and maximizing rates to support occupancy and revenue.

You will ensure timely communication, manage group and corporate bookings, and collaborate with Sales and Reservations teams to provide exceptional guest service and accurate