VIP Rooms Controller & Reservations Lead

Caesars Entertainment; California (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Caesars Entertainment seeks a Front Desk VIP Coordinator to manage the rooms control center and VIP services. You will coordinate room assignments, express checkouts, and daily reservations while ensuring seamless guest experiences.

You will work closely with front desk, housekeeping, and casino marketing to satisfy guest requests, handle escalations, and maintain accurate occupancy. Strong English skills and multitasking are essential in this fast-paced role.

Qualifications

• High School graduate or equivalent is required.
• Minimum one-year customer service experience
• Literate and fluent in English
• Ability to coordinate multiple tasks simultaneously
• Must perform duties with a sense of urgency
• Excellent oral and written skills
• Must be able to type at least 25 wpm
• Must be able to pass a simple mathematics test
• Ability to identify problems/issues and resolve quickly
• Ability to handle difficult and demanding guests
• Strong interpersonal skills
• Uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Responsibilities

• Coordinate diamond/seven star room assignments, event reservation requests, limo reservation requests, wholesale reservation requests and same day room reservation requests.
• Work closely with related departments such as casino marketing, front desk and housekeeping to ensure excellent guest service.
• Ensure that guest needs and special requests are met; invoke service recovery when appropriate.
• Prepare daily agenda (upgrading, sales/junket groups, etc.).
• Answer all phones directed to the Front Office/VIP.
• Responsible for placing all guest requests to the housekeeping department, documenting the request and guest follow up.
• Complete back to back reservation extensions for day of extensions.
• Complete express checkouts and due outs.
• Monitor unassigned rooms and contact guest upon room readiness.
• Pre-assign all VIP special requests.
• Promote and maintain constant communication between all departments.
• Streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.
• Maintains accuracy within accommodation availability.
• Empowered to ensure that customer’s complaints/problems/issues are handled in an effective, prompt and courteous manner.
• Complete required paperwork for various front desk transactions and input information into the computer.

Skills

Customer service

Multitasking

English fluency

Typing 25 wpm

Interpersonal skills

Education

High School diploma

Job description

Caesars Entertainment seeks a Front Desk VIP Coordinator to manage the rooms control center and VIP services. You will coordinate room assignments, express checkouts, and daily reservations while ensuring seamless guest experiences.

You will work closely with front desk, housekeeping, and casino marketing to satisfy guest requests, handle escalations, and maintain accurate occupancy. Strong English skills and multitasking are essential in this fast-paced role.