Reservations Manager: Revenue Growth & Guest Experience

BENCHMARK; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Reservations Manager to oversee the reservations function for a hotel, ensuring friendly, efficient guest service and accurate rate quotes. The role supports Revenue Management, Rooms Merchandising, and Sales, with leadership responsibilities for PBX staff and related departments.

The ideal candidate will have strong communication skills, experience in hospitality, and the ability to manage data, budgets, and staff in a fast-paced environment.

Qualifications

• Clear communication and interpersonal skills essential.
• Ability to interpret financial data and pricing strategies.
• Proven leadership of a team in a hotel/guest services setting.
• Strong organizational and time-management abilities.

Responsibilities

• Oversee hotel switchboard and reservations operations.
• Lead a team of PBX staff and coordinate with Sales and Revenue Management.
• Ensure accurate rate quotes and optimize occupancy and ADR.
• Participate in Rooms Merchandising and Revenue Management meetings.
• Coach and develop Reservations/PBX staff and manage schedules.
• Collaborate with hotel management to improve sales metrics.

Skills

Verbal communication

Written communication

Leadership

Decision making

Financial literacy

Crisis management

Guest service

Education

High School diploma or equivalent

Bachelor’s degree or college coursework

Job description

Pyramid Global Hospitality is seeking a Reservations Manager to oversee the reservations function for a hotel, ensuring friendly, efficient guest service and accurate rate quotes. The role supports Revenue Management, Rooms Merchandising, and Sales, with leadership responsibilities for PBX staff and related departments.

The ideal candidate will have strong communication skills, experience in hospitality, and the ability to manage data, budgets, and staff in a fast-paced environment.