VIP Programs & Guest Experience Coordinator

Chamonix Casino Hotel; Northern (KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k with matching

Paid time off

Job summary

Chamonix Casino & Hotel is seeking a Marketing & Player Development professional to build and sustain VIP guest relationships at the Cripple Creek property. The role involves representing the casino at on-site and off-property events and coordinating all player development functions with leadership.

The ideal candidate has guest services experience in gaming, strong communication skills, and the ability to manage multiple tasks, including event organization and promotional campaigns.

Qualifications

• High school diploma or equivalent.
• One year or more of experience in guest services, preferably in the gaming industry.
• Ability to apply superior service quality characteristics – courteous, prompt, professional, and confidential.
• Knowledge of gaming regulations is a plus.

Responsibilities

• Develops and sustains relationships with VIP guests.
• Represents the casino in a professional and respectful manner at on and off-property events.
• Coordinates all functions related to Player Development with the Director of Marketing and Player Development Manager.
• Assist Casino Host with issuing comps, organizing events, and general administrative duties.
• Participates in telemarketing and direct mail campaigns targeting guests for VIP invitations.
• Provides complimentary amenities to guests who attained the necessary level of play.
• Facilitates effective management of marketing information throughout the department and casino.
• Maintains a working knowledge of the casino facility and current and upcoming events on property; advises guests and employees on events.

Skills

Guest services

Communication

Problem solving

Education

High school diploma

Tools

Word

Excel

Synkros

Job description

Chamonix Casino & Hotel is seeking a Marketing & Player Development professional to build and sustain VIP guest relationships at the Cripple Creek property. The role involves representing the casino at on-site and off-property events and coordinating all player development functions with leadership.

The ideal candidate has guest services experience in gaming, strong communication skills, and the ability to manage multiple tasks, including event organization and promotional campaigns.