VIP Guest Experience Coordinator

Cripple Creek CO; Northern (KY); Hybrid; USD 14,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Paid time off

Tuition reimbursement

Gym membership

Transportation from CO Springs/Wooden

Job summary

Full House Resorts is seeking a Marketing & Player Development professional at Cripple Creek, CO. The role focuses on building VIP guest relationships, representing the casino at events, and coordinating player development activities with leadership.

Responsibilities include assisting hosts with comps and events, supporting telemarketing and direct mail campaigns, and maintaining knowledge of on-property events. A high school diploma and 1+ year guest services experience are required.

Qualifications

• High school diploma or equivalent.
• 1+ year of guest services experience, preferably in gaming.
• Knowledge of gaming regulations is a plus; ability to maintain confidentiality.

Responsibilities

• Develops and sustains relationships with VIP guests.
• Represents the casino in a professional manner at on- and off-property events.
• Coordinates functions with the Director of Marketing and Player Development Manager.

Skills

Guest services

Customer focus

Communication

Data entry

Computer skills

Education

High school diploma

Tools

Synkros

Word

Excel

Job description

Full House Resorts is seeking a Marketing & Player Development professional at Cripple Creek, CO. The role focuses on building VIP guest relationships, representing the casino at events, and coordinating player development activities with leadership.

Responsibilities include assisting hosts with comps and events, supporting telemarketing and direct mail campaigns, and maintaining knowledge of on-property events. A high school diploma and 1+ year guest services experience are required.