VIP Pet-Parent Concierge | Customer Service Pro

destinationpet; Seal Beach (CA); Hybrid; USD 54,443,000 - 61,992,000; Full time

Benefits offered by this job

Telehealth

401K

Pet Insurance

DailyPay

Job summary

Destination Pet seeks a Customer Service Representative at Seal Beach Animal Hospital. You will welcome pet parents, answer phones, and guide clients through our services. The role requires hospitality, clear communication, and the ability to balance multiple tasks in a fast-paced setting.

Perks include Telehealth, 401K, Pet Insurance, and DailyPay. Availability on evenings, weekends, and holidays is required as pets don’t take days off. Training provided and a supportive team atmosphere.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Experience in retail or pet-care environment is a plus.

Responsibilities

• Greet pet parents and VIPs with warmth and hospitality.
• Answer phones with a friendly voice and multi-task.
• Tour new clients and explain available services and pricing.
• Keep the lobby clean, welcoming and organized.
• Handle payments and balance daily cash drawer.

Skills

People skills

Pet-friendly

Communication skills

Multi-line phones

Computer systems

Professional demeanor

Education

High school diploma or equivalent

Tools

CRM software

Phone systems

Computer systems

Job description

Destination Pet seeks a Customer Service Representative at Seal Beach Animal Hospital. You will welcome pet parents, answer phones, and guide clients through our services. The role requires hospitality, clear communication, and the ability to balance multiple tasks in a fast-paced setting.

Perks include Telehealth, 401K, Pet Insurance, and DailyPay. Availability on evenings, weekends, and holidays is required as pets don’t take days off. Training provided and a supportive team atmosphere.