VIP Patient Liaison & Care Coordination

Mobile; Irvine (CA); On-site; USD 85,000 - 132,000; Full time

Job summary

City of Hope in Irvine, CA is seeking a Patient Liaison, Special Services to advocate for VIP patients and families, coordinate personalized care, and navigate complex service needs from initial contact through follow-up.

In this role you will welcome patients, coordinate schedules, and collaborate with clinicians to ensure a seamless, compassionate experience, including evenings and weekends as required.

Qualifications

• Bachelor's degree or three additional years of relevant experience.
• Three or more years of experience in a hospital or healthcare, development, concierge, patient special services, or similar environment.
• Demonstrated ability to collaborate with medical personnel and working knowledge of healthcare practices and care delivery.
• Excellent communication, organization, relationship-building, diplomacy, judgment, and decision‑making skills.

Responsibilities

• Serve as the primary contact and advocate for special guests, VIP patients, and their families.
• Welcome and escort patients and families while providing responsive support before, during, and between appointments and inpatient visits.
• Coordinate schedules, prepare patients for appointments, communicate with clinic teams, and monitor the patient census to ensure no one is overlooked.
• Partner with physicians and other medical professionals to coordinate care and connect patients with appropriate services and resources.
• Help patients and families navigate visits, special accommodations, and complex requests while maintaining confidentiality and professionalism.
• Collaborate with Quality and Risk Management on service recovery, system improvements, and care coordination initiatives.
• Develop and manage structured referral, tracking, and reporting processes that support an exceptional patient experience.
• Gather and share timely feedback regarding patient and family experiences and identify opportunities to enhance service.
• Participate in performance improvement activities, committees, and meetings that strengthen care delivery.
• Manage multiple priorities, allocate resources, and delegate responsibilities effectively in a high-touch environment.

Skills

Communication

Organization

Relationship-building

Diplomacy

Judgment

Decision-making

Project management

Delegation

Microsoft Office Suite

Education

Bachelor's degree

Three+ years relevant experience

Tools

Microsoft Office

Job description

City of Hope in Irvine, CA is seeking a Patient Liaison, Special Services to advocate for VIP patients and families, coordinate personalized care, and navigate complex service needs from initial contact through follow-up.

In this role you will welcome patients, coordinate schedules, and collaborate with clinicians to ensure a seamless, compassionate experience, including evenings and weekends as required.